When parents say they want to reconsider, curriculum consultants can use these four methods to break through:
1. Give chase and wait for the customer to make the final decision.
When parents are hesitant, the course consultant must pursue them, especially the on-site interview, and keep the parents at the scene by various means until he makes a decision.
2.
Transposition consideration
Curriculum consultants should stand from the parents' point of view and say, "Yes, children's learning is a major event and should be carefully considered." , and then from his interests, and parents to consider ways to solve the problem.
3.
Use questions skillfully to explore the reasons for refusal.
Sometimes after the audition class, parents are very interested in the course, but they say they should think about it. At this time, the curriculum consultant should try to find out the reasons for parents' hesitation, and then prescribe the right medicine to dispel parents' concerns.
4. Strike while the iron is hot and exert pressure.
"Strike while the iron is hot", so is sales. If parents use "I want to think about it" as an excuse, then the curriculum consultant should destroy the parents' idea of procrastination at the beginning, otherwise, the longer they get, the less and less they want to sign up for classes.
Supplement: In order to force the order to succeed, we should also find out the reasons why parents hesitate, which are summarized as follows.
1.
Lack of confidence in one's own judgment and worry about making mistakes.
2.
Habitual distrust of salesmen.
3.
I haven't made a final decision. I need to discuss it with my family.
4.
The character is indecisive.
5.
The course cost exceeds the budget, but I am embarrassed to say it directly.
6.
If you are still dissatisfied with the product, leave a face for the course consultant and don't say it directly.
Find out what kind of situation parents belong to, and then prescribe the right medicine, and the effect of forcing orders will be much better!
⑵ What is the job content of the course consultant and what skills are there?
1, through telephone and face-to-face communication with parents, tap the actual needs of parents and help parents understand the company's services;
2. Assess students and make feasible learning and progress plans;
3. Assist the supervisor to ensure the completion of planned sales and ensure the profit rate;
4. Pay a return visit to old customers and give feedback;
5. Develop new markets and increase new customers under the guidance of the supervisor;
6. Receive visiting customers and help them diagnose problems in their study;
7. Introduce the course of Nick's magic children's education to customers, and design courses that meet the needs of customers;
8. Help customers learn more about the company's service model and promote customers' learning in this center;
9. Track the course fee payment process and students' learning status;
10, complete the monthly course sales task and strive to exceed the target;
1 1, other work assigned by superiors.
⑶ How to solve the problem of difficult enrollment in training institutions?
To solve the problem of enrollment difficulty in training institutions, we should start from these two aspects: on the one hand, we should continuously improve the teaching service and quality of training institutions, and word-of-mouth communication can bring a large number of students to the institutions after the students' academic performance has been significantly improved; On the other hand, effective use of various enrollment methods and skills.
Supplement: Regarding the recruitment methods and skills of training institutions, the following suggestions are provided.
First, open class enrollment
1. Let parents and students experience the teaching characteristics and teaching strength of the school;
2. Show the high-quality software and hardware facilities of the school. When the open class has a clear orientation, you can clearly know what to talk about today, what to show, and how to grasp the parents' psychology.
Second, the school channel enrollment
Students are directly recommended by the school teachers, and then the school teachers can get a certain commission, and the institutions supported by the school will be more likely to gain the trust of parents.
Third, the course consultant documentary enrollment
1. Answer parents' questions through one-on-one communication and consultation between course consultants and parents, so as to achieve the purpose of paying for registration.
2. Professional course consultants need to master telephone consultation skills, face-to-face consultation skills, formulate consultation plans, grasp demand points and tap pain points.
Fourth, word-of-mouth marketing
The word-of-mouth effect of education and training industry is obvious, because education and training are service products, and the opinions of people who have had personal experience are more easily accepted.
Verb (abbreviation of verb) online registration
Nowadays, parents are mainly born in 1980s and 1990s, and the Internet has deeply influenced the decision-making methods of these parents. They will use various internet platforms to obtain information, instead of relying solely on the advice of acquaintances or teachers.
(4) Interview with course consultants
Your expressive ability is very important, and now it is your sales ability. Because the course consultant is looking for parents to spend money from you!
5. Some parents always say: I'll think it over. How do course consultants force orders?
When parents say they want to reconsider, curriculum consultants can use these four methods to break through:
1. Give chase and wait for the customer to make the final decision.
When parents are hesitant, the course consultant must pursue them, especially the on-site interview, and keep the parents at the scene by various means until he makes a decision.
Step 2 be absorbed
Curriculum consultants should stand from the parents' point of view and say, "Yes, children's learning is a major event and should be carefully considered." , and then from his interests, and parents to consider ways to solve the problem.
3. Use questions skillfully to explore the real reason for refusal.
Sometimes after the audition class, parents are very interested in the course, but they say they should think about it. At this time, the curriculum consultant should try to find out the reasons for parents' hesitation, and then prescribe the right medicine to dispel parents' concerns.
4. Strike while the iron is hot and exert pressure.
"Strike while the iron is hot", so is sales. If parents use "I want to think about it" as an excuse, then the curriculum consultant should destroy the parents' idea of procrastination at the beginning, otherwise, the longer they get, the less and less they want to sign up for classes.
Supplement: In order to force the order to succeed, we should also find out the reasons why parents hesitate, which are summarized as follows.
1. Lack of confidence in your own judgment and fear of making mistakes.
2. Habitual distrust of salesmen.
I have no final decision, so I need to discuss it with my family.
4. The character is indecisive.
5. The course cost exceeds the budget, but I am embarrassed to say it directly.
6. If you are still dissatisfied with the product, leave a face for the course consultant and don't say it directly.
Find out what kind of situation parents belong to, and then prescribe the right medicine, and the effect of forcing orders will be much better!
[6] What are the interview processes and skills of course consultants?
The interviewer will not pester you too much about your past income, because the interviewer is looking at your on-the-spot performance, so don't be too impatient! What's more, the newly joined course consultants all start from the very beginning, and the starting point of salary is the same (for the sake of professional ethics and professional ethics, it is not convenient to clearly express EF salary).
The following are personal suggestions, please understand:
1, self-confidence (psychological)
2. English stick (major)
3, good at guiding and mining (skills)
4. Express your strong desire to be a CC.
5. Strong persuasion and presentation skills (sales)
I wish you success in the last meeting!
How did designers quickly tap the pain points of customers?
Hey, this should include sales, right? (_) In fact, it can be said that it is very simple, and it can also be said that it is difficult. Look at talent or understanding. It depends on why customers say and do this when chatting with you. That is, empathy. There is also why the customer asked you to make this list. Usually you can collect customer information and look at the customer's circle of friends. If you can't do it again, guide the customer to say it. It is recommended to learn sales. There is no speed, only experience. Take your time. So you can easily win the next transaction order, I hope this will help you. Like it, like it.
Face-to-face marketing how to tap customer pain points
The reason why the customer doesn't buy it is the reason why he buys it!