JD.COM customer service can find the order according to the payment information. When you are cheated, you can contact JD.COM Customer Service and provide payment information, such as payment time, payment amount and payment method. Customer service will query related orders based on this information. JD.COM has a perfect order management system, which can track and verify the payment of orders. Customer service will check the system to confirm whether your payment is successful and help you solve the problem of being cheated on behalf of payment.