Responsibilities of the company's front desk clerk 1 1. Always stick to the front desk post, abide by the company's rules and regulations, do your job well, and don't leave your job at will.
2. The front desk clerk is responsible for answering the front desk service hotline and transferring calls, doing a good job of telephone consultation, carefully recording important matters and conveying them to relevant personnel, and shall not be omitted or delayed.
3. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners.
4. Responsible for the processing, printing, copying and sending and receiving of company documents.
5. Responsible for signing and distributing all kinds of letters, parcels, newspapers and magazines.
6. Fill in the registration form for customer complaint telephone in time, convey it to the customer service team at the first time, and summarize the customer complaint records to the deputy general manager on a regular basis.
7. Be responsible for the sanitation and cleaning of the company's front desk or consulting reception room and the placement of tables and chairs, and keep them clean and tidy.
8. Accept the work arrangement of the administrative manager and assist the personnel clerk to do other work in the administrative department.
9. Seriously implement the regulations on the management of target cards and complete the work and tasks assigned by this department.
10, manage all kinds of office equipment, use it rationally, improve the efficiency of equipment use, and advocate frugality.
The salary responsibility of company receptionist is 2 1. When answering the customer's consultation telephone, you should skillfully use the standard language, answer the telephone consultation warmly and politely, and answer the customer's training-related questions scientifically, patiently and pertinently, including the latest training arrangement, training/registration fees, training time, etc.
2. When receiving customers' visits, be enthusiastic, courteous and considerate, and patiently answer customers' various questions about training. When encountering difficulties, we should cooperate with * * * to solve them together to ensure customer satisfaction.
3. Make a good record of the consultation registration form, and fully reflect the personal information and training needs of customers, so as to provide favorable basis for customer tracking and company marketing decision in the later period.
4. Cultivate and improve business ability, be good at observing, treat differently and be flexible. For customers visiting for the first time, they should be given the latest training materials and a brief introduction to the training courses.
Responsibilities of company receptionist 3 1. According to the training cycle and course characteristics, summarize the current registration and consultation, and make a reasonable course plan.
2. Analyze consulting and registration materials in time, sort out potential customers and forward relevant information to the competent manager. And focus on tracking potential students, training and sales. Regularly check and sort out the consulting materials, update and supplement them in time, and put forward the requirements for updating the materials.
3. Respond to customers' email and fax requests actively, keep records, and obtain customer information in time to prevent collapse.
4. Actively cooperate with the company's educational affairs and marketing activities, and do a good job of contacting students.
5. Pay attention to market dynamics, collect students' information, pay attention to market feedback, and provide suggestions for the release of advertising content.
6. Actively participate in marketing activities, assist the marketing department to collect customer feedback information, and provide a strong reference for the company's decision-making.
Responsibilities of hotel receptionist: 1 1. Check gfd according to hotel regulations and go to work on time;
2. Read the log record carefully and complete the unfinished work of the previous shift;
3. Warmly receive guests from all sides and provide good service for guests;
4. When the guests arrive at the store, they should take the initiative to say hello to them;
5. Check in for guests accurately and quickly, and arrange all kinds of rooms reasonably;
6. Accurately grasp the room status and check the room status with the housekeeping department in time;
7, close contact with various departments, do a good job of guest information, information communication;
8. Proficient in business knowledge and operational skills, responsible for consulting and promoting housing, house prices and hotel service facilities;
9. Do a good job in printing and statistics of various reports;
10, can independently arrange individual or team rooms;
1 1. Check the room number of the team on that day and check with the room status;
12. handle the increase and decrease of rooms and house prices flexibly for teams and individual customers;
13, understand the customer situation and do a good job in solving emergencies;
14, carefully complete all the work assigned by the supervisor, and report to the superior in time when problems are found;
15, providing accurate wake-up service for guests;
16, when the bellboy is not on duty, go through the loan formalities;
17, when the bellboy is not on duty, handle the luggage storage and pick-up procedures for the guests.
Responsibilities of hotel receptionist 2 1. Receive the phone number of the guest's room reservation (answer the phone in standard language).
2. Ask the name of the person who made the reservation (sir/madam, may I have your name ... please wait a moment ...)
3, check the computer occupancy rate, whether to accept the check-in (check-in time, the required room type, and the approximate number of days).
4. Accept the reservation and confirm the information with the caller (reservation name, guest name/unit, check-in and check-out time, number of rooms, room type and room price).
5. Determine the payment method and contact information with the subscriber to facilitate contact.
6. Retell all records to the subscriber and enter them into the front desk computer system after confirmation. (Thanks for calling) 7. If the reservation information is very important, it is necessary to verbally hand over the next successor and get ready.
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