What are the responsibilities of the post of customer service specialist in 4s shop?

First of all, the customer service specialist in Store No.30 is actually the same as the customer service calls we usually receive, and is mainly responsible for returning calls from all kinds of customers, such as insurance promotion and renewal. To put it bluntly, it is a kind of telemarketing, but the customer service specialist in 4s shop is different from other telemarketing because they have no clear job tasks. Then I sum up my work at the end of the day. The customer service specialist is required to be proficient in operating various office software, such as PPT. And can obey the work arrangement of department manager.

More specifically, the job of the 4s shop customer service specialist is to accept the customer's consultation and record the customer's consultation questions. For customers who have complaints, they should also give timely feedback after complaints in accordance with relevant process regulations. Secondly, we should sort out all customer information, extract useful information from customer information files, and pay attention to customer dynamics. In short, it is to deal with everything related to customers, whether it is consultation or complaint. In addition, the customer service specialist also needs to coordinate with other departments such as marketing and provide them with customer service support.

Generally speaking, customer service specialist is not a very tiring job, and even to some extent, it is relatively easy. After all, just sitting in your own job and making phone calls every day, the customer service specialist of 4s shop will basically not be scolded by customers. After all, he sells business in the name of serving customers. In short, everyone's attitude towards the customer service specialist of the four S stores will not be bad, which I believe everyone should be more clear.