It refers to a service organization composed of a group of service personnel in a relatively concentrated place, which usually uses computer communication technology to handle telephone inquiries of enterprises and customers, especially with the ability to handle a large number of incoming calls at the same time, and also has the calling number display, which can automatically assign incoming calls to people with corresponding skills for processing, and can record and store all incoming call information. A typical customer-oriented call center can have both incoming and outgoing calls. When dealing with customers' information inquiry, consultation, complaints and other services, we can also conduct customer return visits, satisfaction surveys and other outbound services.
Service outsourcing industry:
It refers to the business model that some enterprises transfer their non-core business to specialized teams in order to reduce costs, improve efficiency and enhance their core competitiveness. It includes three main outsourcing modes: business process outsourcing (BPO), information technology outsourcing (ITO) and knowledge process outsourcing (KPO).