1. Incorrect identity information entered: Please ensure the identity information entered (such as name, ID number, etc.). ) is consistent with that filled in at the time of registration.
2. Error when browsing the database: Sometimes, the browsed database may be wrong, resulting in mismatched identity information. You can try to contact customer service for consultation.
3. The account is stolen or has security problems: If the account is stolen by others or has security problems, the identity information may not match the account. In this case, it is recommended to contact customer service immediately and call the police.