Call 12345 to handle the process.

12345 is the mayor's hotline, which generally reflects people's livelihood issues. It is also acceptable to report others. Then it will be handed over to the relevant departments for handling, asking them to solve the problem and reply.

1, accepted. The connector registers various claims and forwards them to the processing group;

Step 2 deal with it. The assigned person takes out the pending opinions, and the deputy director in charge of the hotline office issues specific pending opinions;

3. supervision. The supervision office of the county party committee and county government shall, jointly with relevant departments, conduct supervision by telephone, letter, unannounced visit, on-the-spot observation, tracking, listing, leadership and interview as appropriate;

4. feedback;

5. Comprehensive analysis. Regularly make statistics and comprehensive analysis of claims, and report to the main leaders and leaders in charge of the county party Committee and government;

6. filing. Do a good job in the management of written materials, sort out valuable materials and file them.

12345 the acceptance scope of public telephone work includes:

(a) to consult the work responsibilities, policies and regulations, working procedures, law enforcement procedures, administrative examination and approval and other government information and public service information of the organizer;

(2) to undertake non-emergency help within the scope of responsibilities of the unit;

(3) Complaints and suggestions on urban governance, public services, market supervision and economic and social development. ;

(four) complaints and reports on the work style and administrative efficiency of the staff of administrative organs and public enterprises and institutions;

(5) Other matters that should be accepted.

I hope the above content can help you. Please consult a professional lawyer if you have any other questions.

Legal basis: Regulations on Letters and Visits

Article 3 People's governments at all levels and departments of people's governments at or above the county level shall do a good job in letters and visits, seriously handle letters and visits, listen to the opinions, suggestions and demands of the people, accept their supervision, and strive to serve the people.

The people's governments at all levels and the departments of the people's governments at or above the county level shall unblock the channels of letters and visits, and provide convenient conditions for the letters and visits to reflect the situation, make suggestions, comments or complaints in the form stipulated in these regulations.

No organization or individual may retaliate against the complainant.