How to do a good job in financial services

With the increasingly fierce competition in the financial industry and the diversification of customer demand, quality service has become the main condition for rural credit cooperatives to win social reputation, the main way to win customers, the main means of external competition and the main way to make profits. I think business people should pay attention to the following aspects in their daily work:

The first is service discipline. Every business person should dress neatly, wear a badge, and do a good job of serving customers with full mental state.

The second is the service attitude. When the customer arrives at the counter, the business personnel should stand up and say hello, often saying "hello, welcome, please, thank you, goodbye and go well", so as to close the distance with the customer, which will give the customer a kind feeling and a little human touch.

The third is business introduction. Business personnel should actively, enthusiastically and patiently introduce the financial services provided by the institution according to the needs of different customers. When introducing services to customers, the language should be simple and clear, and avoid using technical terms that are difficult for customers to understand. The tone of explanation should be affirmative and accurate, and highlight the nature and characteristics of the service.

Fourth, the service is accurate. Skilled, accurate and efficient business skills of employees in handling business can not only enhance customers' trust in credit cooperatives, but more importantly, reflect the overall quality of employees of rural credit cooperatives and enhance their social visibility and social status.