Hangzhou Public Transport Service Hotline is a service organization set up by Hangzhou Public Transport Group to receive and handle various opinions and suggestions, provide guidance and service consultation, and help find lost property. It is a bridge between public transport and passengers. Its main functions are:
1. query: provide all-round information such as bus policy, IC card sale, line direction, line adjustment and new development. ?
2. Guided ride: provide bus ride and transfer mode for passengers to travel. ?
3. Looking for something: Help passengers find something they forgot on the bus. ?
4. Complaint: Accept passengers' opinions on bus operation (safety, service, sanitation, etc.). ).？
5. Communication: Understand the suggestions and needs of passengers.
Extended data
Historical evolution of public transport in Hangzhou;
The earliest public transportation in Hangzhou can be traced back to the winter of 1922. Investor Pan Baoquan and others started the "Yonghua Bus Line", and Hangzhou opened the first bus line from the lakeside to Lingyin. However, due to the incompetence of the Kuomintang government and the aggression of imperialism at that time, the public transport business in Hangzhou has been bleak.
1949 after the founding of new China, with the care and support of governments at all levels, all walks of life and passengers, Hangzhou Public Transport Company was nationalized on 1953 and was established in June.
In the past 50 years, public transportation in Hangzhou has grown from small to large, from weak to strong, from 56 buses and 8 bus lines with an annual passenger volume of 22.08 million, to nearly/kloc-0.57 million employees, 6,889 buses and 532 bus lines with an annual passenger volume of/kloc-0.24 billion.
Hangzhou public transportation group co., ltd.-service hotline