1, responsible for the after-sales service reception of customers who come to the store, and providing customers with consultation and handling of vehicle maintenance, repair and value-added services according to the process.
2. Work in strict accordance with the requirements of the service core process, and be responsible for receiving customers, pre-inspecting vehicles, initially diagnosing faults, making schedules, estimating time, tracking maintenance progress, settling accounts and delivering vehicles.
3, responsible for communication and quality control in the process of maintenance.
4. Responsible for delivering vehicles to customers and settling relevant accounts.
5. Establish and improve customer and vehicle files and update them in time to maintain good customer relations.
6, can find dissatisfied customers or potential customers, and actively deal with and report.
7. Have certain marketing ability, maintain corporate image and brand image, and complete other tasks assigned by superiors.
8. Excellent psychological quality, strong adaptability and strong pressure resistance. Willing to endure hardships and love learning. Familiar with professional knowledge of automobile maintenance, automobile service and maintenance is preferred.