The Service Concept of Wuhou District Government Affairs Service Center

The district administrative examination and approval bureau (district government affairs center) adheres to the people-oriented principle, serves the public, takes "diligence, pragmatism, high efficiency and honesty" as its purpose, takes "I would rather trouble myself a hundred times than let the masses run once more" as its service concept, and takes the enthusiasm, carefulness and patience of its staff as its "six-hearted" service to reassure investors and the masses.

Three. Introduction of service hall

(a) the government service hall. There are 1 1 district-level departments and 9 1 staff in the government service hall, which centrally accepts and handles 326 administrative examination and approval and service matters. The government service hall shall make the legal basis, application conditions, application materials, handling procedures, handling time limit, charging basis and charging standard "seven publicity" for the government service matters accepted and handled by the government service center, and make a unified format of service guide for applicants to obtain. A "consulting service post" has been set up, and modern facilities such as large electronic display screen, touch screen and central monitoring system have been installed. It is also equipped with writing stationery, drinking water, printing and copying, public telephones, official seals, self-service internet access, mobile phone charging, commonly used drugs, shoe polishers, newspapers and magazines and other service supplies and facilities. There is a bank charge window, a supervisor on duty seat and a complaint monitoring window in the hall, which uniformly handles the charges for administrative examination and approval items and other service items entering the center, is responsible for accepting the inquiries and complaints of the handling personnel, and timely coordinates and handles the problems arising from the work site.

(2) Social Security Employment Service Hall. The social security employment service hall accepts and handles 105 administrative examination and approval and service matters in a centralized way, which is divided into two parts: social security service area and employment service area. Social security service area * * * set up 3 1 window to provide social insurance services for units and individuals in the whole region; The Employment Service Area * * * has set up eight windows to provide skills training, legal advice, job information, self-employment micro-loans and other services for people who need employment in the whole region. There are four "electronic touch inquiry machines" in the hall, including two social security inquiry machines and two employment inquiry machines. On the social security inquiry machine, the clerk can quickly print out the relevant information of personal social security by putting in a dollar coin. The social security employment service hall has a rest area and a form filling area, and also provides writing tools, drinking water, medicine boxes, printing and copying, newspaper reading columns, etc. Serve the case handlers and try our best to provide excellent working environment and quality service for the masses.

12333 telephone consultation service center is newly built, with an existing area of 20 square meters. It is a consultation service center integrating telephone, fax, website, SMS, email and other forms, providing consultation on human resources and social security services, including employment services, personnel, social insurance and labor relations. Through 12333, the national human resources and social security unified public service number is for the people and the people of our region.

(3) New Town Sub-center of Wuhou Government Affairs Center. Wuhou Government Affairs Center Xincheng Sub-center is located in Floor 4 1 Hall, No.28 Wuxing Fifth Road, Chengxi Zhigu, Wuhou District, Chengdu. 20 1 1 officially put into operation on may 6 1. With a total construction area of nearly 400 square meters, the sub-center is equipped with 12 service windows of four government departments, including industry and commerce, national tax, local tax and quality supervision, to provide enterprises with all-round services such as enterprise name approval, acceptance audit and industrial and commercial tax registration.

Xincheng Sub-center is a department-level institution under the District Administrative Examination and Approval Bureau. It is responsible for the overall management of the sub-center hall, accepting complaints from enterprises and the masses, and coordinating and handling problems in the work site in a timely manner. The Sub-center * * * has 4 district-level departments 14 staff, which centrally accepts and handles 8 administrative examination and approval items. The specific matters involved are the window of the industrial and commercial bureau: enterprise name approval, acceptance review; IRS window: opening tax registration and changing tax registration; Local tax bureau window: set up tax registration and change tax registration; Quality Supervision Bureau window: organization code business and enterprise product standard filing.

The new town sub-center of Wuhou government affairs center is a brand-new attempt to extend the government services in our district to industrial functional areas, which still needs to be explored, improved and perfected. Our goal is to adhere to high standards, pursue high efficiency, enhance the affinity of serving citizens, provide maximum convenience for enterprises, and build the sub-center into another important position to promote the rapid economic development of Wuhou District and another important window to serve the people.