Is the customer service of Tmall seller manual or systematic?

Tmall seller's customer service is manual. However, some Tmall stores usually use robots to solve some simple customer problems because of their busy business. If you need manual service, the robot chooses manual customer service in the first message sent to you. You can communicate directly with the merchant customer service.

Tmall customer service profile

Tmall is a relatively high-end online shopping platform developed by Ali, which has strict requirements on product quality and business qualification. But even so, many consumers will encounter various problems when shopping on Tmall platform. At this time, it is necessary to communicate with customers.

Tmall customer service is also divided into many kinds. If you need to find Tmall's customer service to solve the after-sales problem or consult the pre-sales problem, you can search for the product, then click the product link to enter the product details page, and then you can see the icon of Ali Want Want in the lower left corner. Customer service is written under the icon, which is the customer service of Tmall Store.