What kind of organization is the consumer association?

Consumers' association is a social organization to protect consumers' legitimate rights and interests. Consumers' associations are responsible for providing consumers with consumer information and consulting services, participating in the formulation of laws, regulations, rules and mandatory standards related to consumers' rights and interests, participating in the supervision and inspection of goods and services by relevant administrative departments, accepting consumer complaints, and investigating and mediating complaints. If the complaint involves the quality of goods and services, it may entrust a qualified appraiser to conduct appraisal, and inform the appraiser of the appraisal opinions. Acts that harm the legitimate rights and interests of consumers may be exposed and criticized through the mass media. Consumers Association will generally transfer the complaints that are restricted by geographical jurisdiction and explicitly complained by the respondent to the local consumers association.

The functions entrusted by law to consumer associations are as follows:

1. Publicize laws and regulations to protect consumers' legitimate rights and interests, and improve consumers' ability to safeguard their legitimate rights and interests according to law;

2, to carry out consumer knowledge education, organize relevant units to publicize the knowledge of goods or services and commodity use skills, to provide consulting services for consumers;

3. Investigate consumers' consumption intention, participate in the quality, price and performance survey of goods and services organized by relevant departments, publish the results objectively and fairly, provide consumption information for operators and consumers, and guide consumption;

4. Accepting consumer complaints, investigating and mediating complaints; The quality of goods and services involved in the complaint may be submitted to a statutory appraisal institution for appraisal, and may be handled by relevant departments and units when necessary;

5, comprehensive analysis of consumer complaints, complaints reflect the goods or services, timely notify the relevant business units or departments;

6 to participate in the supervision and inspection of the quality, price, safety, hygiene and measurement of goods and services by the relevant administrative departments;

7. Reflect the situation to the relevant departments and units on issues related to the protection of consumers' legitimate rights and interests, make suggestions, and make inquiries when necessary, and the interviewee shall give a reply;

8. Publicize advanced units and individuals that protect consumers' legitimate rights and interests through mass media, and criticize and expose illegal acts and illegal operators that seriously damage consumers' legitimate rights and interests;

9. Support victims to file lawsuits according to law.

To sum up, under the premise of careful investigation, finding out the facts and distinguishing the responsibilities, consumers' associations can conduct fair mediation in time and ask the competent departments of the industry to cooperate, which can help industrial and commercial enterprises improve their operations in time, improve the quality of products and services, promote the improvement of the consumption environment and promote the settlement of consumption disputes within the industry.

Legal basis:

"People's Republic of China (PRC) consumer protection law" article thirty-sixth.

Consumer associations Consumer associations and other consumer organizations are social organizations established according to law to supervise goods and services and protect the legitimate rights and interests of consumers.

Article 47

The right of public interest litigation of consumer associations. The Chinese Consumers Association and the consumer associations of provinces, autonomous regions and municipalities directly under the Central Government may bring a lawsuit to the people's court against acts that infringe upon the legitimate rights and interests of many consumers.