How to grasp the operation and maintenance expense rate

The software operation and maintenance cost of informatization projects should include all direct costs, indirect costs and gross profit of suppliers in software operation and maintenance.

Composition of software operation and maintenance cost of informatization project

Composition of direct labor costs:

Direct labor costs include the salary, bonus, welfare and other human resources expenses of the supplier's operation and maintenance personnel. Personnel who work part-time in project operation and maintenance shall have their human resource expenses converted according to the proportion of their operation and maintenance workload to their total workload.

Direct non-labor cost composition

Direct non-labor costs include:

A) Office expenses, including office supplies, communication, mailing, printing, meetings, etc. Expenses incurred by the supplier when serving this project;

B) Travel expenses, including transportation, accommodation, travel allowance, etc. Expenses incurred by the supplier when serving this project;

C) Training fee, which refers to the expenses incurred by the specialized training arranged by the supplier to serve this project;

D) Business expenses, including entertainment expenses, review fees, acceptance fees, third-party evaluation fees, etc. Expenses incurred by the supplier to complete the auxiliary activities required for the operation and maintenance of this project;

E) Procurement fee refers to the cost of special assets or services required by the supplier to serve the project, including special equipment fee, special software fee, technical cooperation fee, patent fee, etc.

Indirect labor cost composition

Indirect labor costs include the cost allocation of wages, bonuses, benefits, etc. Software operation and maintenance manager.

Indirect non-labor cost composition

Indirect non-labor costs include supplier's site rent, utilities, property, daily office expenses of operation and maintenance personnel, and rental, maintenance and depreciation expenses of various daily office equipment.

Gross profit composition

Gross profit includes management expenses, marketing expenses, various taxes and the distribution of after-tax net profit except direct and indirect costs of suppliers.