Is the insurance consultation and complaint department of China Ping An Life Insurance Company of China Insurance Company the same?

It's different. Consulting Department: Providing consulting services on insurance products and services of China Ping An Life Insurance Company of China Insurance Company, helping customers to understand the characteristics of insurance products, purchase process, claim settlement process and other related information, so that customers can make wise choices. The consulting department serves potential customers and existing customers. Complaint Department: responsible for accepting customers' complaints about insurance products and services of China Ping An Life Insurance Company of China Insurance Company, and handling them in time to safeguard customers' rights and interests. The complaint department serves customers who have purchased insurance products.