What kind of customer service cloud can facilitate us to record new content?

Alibaba Cloud. According to the public information about the inquiry, Alibaba Cloud Customer Service Platform has provided a wealth of customer service functions, including online consultation, customer service, work order management, call center, knowledge base and so on. Through these functions, you can easily record new content, such as customer's questions, suggestions and complaints, as well as customer service staff's response and handling. At the same time, Alibaba Cloud Customer Service Platform also provides data analysis and report functions, which can help you understand customer needs and service quality, optimize customer experience and improve service level.