"12333", as the national public service telephone of human resources and social security system, mainly provides public services such as policy consultation, information inquiry, service guide, complaints and reports in hundreds of fields such as employment, social insurance, personnel, talent tackling, wage and income distribution, labor relations, etc.
At present, 12333 Zhixuntong has covered 10 policy information such as endowment insurance, maternity insurance, labor relations, labor remuneration and employee welfare.
"12333 Zhixuntong" intelligent service system organically integrates the knowledge base of 12333 telephone consultation center and the massive information resources of the portal website of the Municipal Human Resources and Social Security Bureau, emphasizes the "dialogue" service mode of human-computer interaction, and realizes the innovation of online consultation form and interactive process of the website.
Extended data
The concept of medical insurance Medical insurance is a social insurance system established to compensate workers for economic losses caused by disease risks. The medical insurance fund is established through the contributions of employers and individuals. After the insured person has medical expenses, the medical insurance institution will give certain economic compensation, so that the insured person will not affect his life because of treatment.
There are two main forms of economic compensation for the insured by medical insurance: one is to pay medical expenses to medical institutions, and the insured can get free or partial free medical services from medical institutions after illness; Second, the insured person pays the medical expenses first after seeing a doctor in a medical institution, and then the medical insurance agency gives all or part of the economic compensation.
Basic characteristics of medical insurance
1. Medical insurance benefits are paid in kind. The function of medical insurance is to provide financial help to the insured when he is sick, so that he can recover his health and work ability as soon as possible. The insured cannot enjoy medical insurance until he falls ill. Although medical insurance compensates the insured's economic losses by paying fees, the insured finally gets medical services, not cash.
2. The compensation method of medical insurance benefits is non-fixed compensation. The insured person has equal opportunities to seek medical treatment after illness, and is not affected by economic and social status. However, due to different conditions, the amount of economic compensation received by each patient is not equal. Therefore, medical insurance generally determines the amount of compensation for each patient according to the actual situation of the disease, and does not use fixed compensation.