The first is to formulate a plan to establish an iso20000 information technology service management system.
The first step in establishing iso20000 information technology service management system is to complete the compilation of certification feasibility scheme. Through the investigation, analysis and comparison of the main contents, objectives and corresponding supporting conditions of the project (such as management foundation, management demand, project scale, resource input, etc.), the possible economic and social benefits of the certification are predicted, so as to form advice on whether the project is worth implementing and how to implement it, and provide an important basis for organizing the top managers to make project decisions.
1. Feasibility analysis
Feasibility analysis can usually include investment necessity, organizational feasibility, technical feasibility, financial feasibility, economic feasibility, social feasibility, risk factors and countermeasures. Because all kinds of projects vary greatly due to industry characteristics, specific to ISO.
20000 certification usually needs to be considered and analyzed from two aspects: management basis and benefit.
The first is the basic analysis of management. It is necessary to comprehensively evaluate the management foundation of the organization itself, including the foundation of ITIL system implementation, the current organizational structure and the risks of the current management system in the certification process.
The second is benefit analysis. We can measure the benefits of certification projects from the perspective of resource allocation, and evaluate the benefits of certification projects in achieving organizational development goals, effectively allocating IT resources, improving operating environment, improving process efficiency, reducing staff workload, and enhancing profitability.
2. Implementation plan
The implementation plan is one of the core parts of the certificate system. When it comes to planning, it is usually understood as steps, tasks, people, cycles, milestones and so on. , using professional tools such as ms.
Project, Excel for editing and formulation. According to the common preparation methods of the project plan, the main contents of the certification plan can be basically covered.
3. Resources and costs
Resources and expenses are also one of the contents that need to be understood in the preparation process. Like the implementation plan, the amount of resources invested mainly depends on the maturity of the organization itself. The more mature organizations need to spend less resources on the construction and improvement of IT service management system.
Human resources: usually including the organization's own human resources, third-party consulting institutions, certification and audit institutions, etc. Among them, the organization's human input in training all employees is usually easily overlooked. This is very important in the process system trial operation and certification audit stage.
Tool resources: At present, any organization's IT service management system is related to tool software, and this dependence is gradually rising. The organization is implementing ISO.
In 20000 certification, it may be necessary to adjust its existing tool platform or buy some new products.
In terms of cost, the certification implementation project usually includes the following five parts:
1) Certification consulting service fee (consulting partner, optional)
2) Certification service fee (audit institution)
3) Training expenses (optional)
4) Certification-related reference materials and publicity expenses (optional)
5) Cost of tools and software (optional)
The specific cost varies according to the size of the organization. For institutions wishing to pass this certification, it should be confirmed in the project plan whether the certification service fee includes the review, re-evaluation and certificate management fee for the next year.