How do civil servants handle official documents well

In the office, dealing with official documents is stressful and risky; One careless move will lose the game; A miss is as good as a mile. Many document processing workers are in sub-health state, and often have symptoms such as nervousness, anxiety and insomnia, and are prone to "occupational diseases", such as eye diseases, cervical spondylosis, arthritis, neurasthenia and depression. File processing refers to a series of interrelated and orderly work such as file processing, management, sorting (filing) and filing. In practical work, it mainly refers to the processing of official documents, including sending and receiving documents. The processing of official documents seems simple, but in fact it is complicated, difficult, tense and dangerous. One is complexity. Complexity refers to the complexity of things, the number of people and the complexity of procedures. The complexity of (1) matters: Take a prefecture-level city as an example. There is a department in the general government office that is responsible for document processing, such as secretarial section or secretarial section, which is mainly responsible for document processing: reviewing, signing and issuing documents in the name of the municipal government and the municipal government office; Responsible for sorting out incoming calls; Responsible for sending and receiving messages, confidentiality, seal management, archives and other work; Responsible for the coordination and business guidance of the municipal government system document processing; Wait a minute. The types of official documents processed include those of the State Council, the State Council General Office, provincial government and general office of provincial government; Letters from the State Council, provincial government departments and other provincial and municipal governments and departments; Official documents submitted by county and municipal governments, municipal government departments and units (including situation reports, research reports, briefings, reference materials, opinions and suggestions, etc.). ); Official news of the Municipal Party Committee and the Municipal Party Committee Office (including the documents issued by the Municipal Party Committee Office). (2) There are many people. The government general office (office) is the window of the government and the hub of the government's work. The department in charge of document processing is the hub of office work, which plays a key role in communicating up and down, contacting inside and outside, and coordinating left and right. Due to the complexity of this department's affairs, it is often crowded with people. Who are the personnel? On the one hand, people from other departments take and send documents or materials and print them; On the other hand, it is the personnel of the municipal party Committee, departments or enterprises and institutions who take and send documents or letters. And telephone consultants. (3) There are strict procedures for the production and issuance of complicated documents, the handling of letters, instructions and instructions, the handling of passwords and telegrams, the handling of documents going abroad and the use of seals. Which leader is responsible for each step, with a clear division of labor. For example, the process of making and distributing non-confidential documents of the municipal government involves more than a dozen people and more than a dozen steps. Although this is the working system, the battle line is too long, which leads to the slow running of documents and cumbersome official document processing procedures. Second, it is difficult for the municipal government to release non-confidential documents. Difficulties mainly refer to audit difficulties and confidentiality difficulties. After the document is drafted, it will be reviewed by the document processing department. The drafting department of a document often only submits a single document to the document processing department, which makes it easier to examine whether it really needs to be written, whether the writing method is appropriate, whether it meets the writing rules and the relevant requirements of document drafting, and whether the file format meets the relevant regulations. The biggest difficulty in the audit is the content of the document. Because there is no or lack of background materials and reference materials, sometimes it is necessary to call the drafting department several times to inquire about the drafting situation and related matters during the audit process, which reduces the work efficiency, delays the issuance of documents or leads to inaccurate and insufficient purpose of document expression. As mentioned above, as a document center, gathering place and "Wenshan", the document processing section has a large number of documents coming and going every day, such as requests and reports from counties and cities, municipal departments, enterprises and institutions; There are notices, opinions, meeting minutes, measures and speeches issued by the municipal government and government offices; There are letters from ministries and commissions in the State Council and thank-you letters from other provinces, cities and units. Moreover, a large number of documents are taken away by the leaders every day, many of which are classified documents, and the staff need to clean them carefully. In addition, with the development of e-government and the popularity of electronic documents, a considerable number of official documents are transmitted through the network, which involves the confidentiality of official documents. How to prevent leaks has become the focus and difficulty of the current office (room) work. But sometimes it is impossible to prevent, for example, foreign units send and receive emails or use USB flash drives, which may lead to the loss of secrets, and then cause irreparable losses to the country. Therefore, at present, countries, provinces and cities are strengthening the confidentiality of government information. The third is tightness. Tightness means tight time, tight tasks and tight nerves. The complexity and difficulty of the matter directly lead to the tension and fatigue of the document processor. A large number of documents, letters, information materials and so on come one after another every day, which often keeps the processors busy, especially the processing of urgent documents, approval documents, requests for instructions, document review and so on. And overtime and duty are commonplace. How to complete the task with good quality and quantity in a limited time has always been a difficult problem for document processors. The fourth is risk. Risk means high risk. The official document processing program is complex and error-prone links abound. At present, there are frequent leaks, and how many document processors have fallen, which can not help but make people think deeply. Error-prone links The above table only describes some features of government document processing. These characteristics are closely related. The complexity of work leads to the difficulty of work, which in turn leads to the tension of work. The complexity, difficulty and tension of work eventually lead to the risk of work. (Shao Jianguo, Literature Research Office, China Official Document Writing Research Association) If an instant messaging member says that the official document processing position in our department is called sending and receiving documents, I think the key to sending and receiving documents is to make records, record the events to be handled, who wrote them and the deadline, and if they are not finished before the deadline, that's the person who wrote them. On the one hand, we should get the documents in time when sending and receiving them, and then read them to the leaders. On the other hand, we should record the reading of documents for future reference. -Xu Zhu's objective problems cannot be avoided. Subjectively, you can only see how others write, and be familiar with the format and emotional color. There is also the ability of logical thinking. Think more about making one thing clear, dividing it into several points, how to make it clear, unambiguous and concise. -Ma Chao personally feels that it is not so difficult, as long as the meaning of the leader is expressed in place and explained to the masses. Although the official document is trivial, as long as it can be handled patiently and meticulously, there should be no big problem. -Every link in Te Li's office work is closely linked. When entering a certain link, you should consciously regard yourself as a tool in that link. This is the most basic professional ethics. The procedures are there. As long as we don't cut corners, everyone will do their job and there will be no big problems. A large organization will have a corresponding detailed division of labor, and each person is only responsible for a small part. This part requires people not to have too many ideas, opinions and motives in their work, but only to think about how to do their part of the work well. People who are oppressed by official document operation think too complicated. Such a complicated work doesn't need a link from beginning to end. All it needs is silence and seriousness. -Yang Yulin This is also a good reference for candidates who take the civil service exam. -Zheng Tu Tu's Official Document Exercise Book is a procedural work. Just follow the established process, it's not too complicated. -Li Susu suggested developing a set of software for sending and receiving official documents. These procedural "difficulties" can be solved by code, and the Commissioner is responsible for the documents that need to be kept confidential, which can reduce a lot of workload. -xia yang seems complicated, difficult, nervous and dangerous, but isn't that their job? Besides, don't many people engaged in copywriting in society also face such problems? There are many projects and overtime work, which is very complicated; The project has never been touched, so it is difficult for us to learn from scratch; It is common to catch up with work, and we are also very nervous; There is a mistake. Civil servants have lost their political future. We are both the economic future and the rice bowl. Very dangerous. Of course, don't mention sub-health, cervical spondylosis, keyboard players and so on. It's all clouds. -The difficulty of handling official documents with pens and pens is certain. To solve this problem of handling official business, we should start with our own institutional structure. There are so many people in government agencies. Do this clerk and receptionist really need so many people to handle affairs? I think there are people with titles, but in fact, there are not many affairs, so there are always people who say that civil servants can spend a day drinking tea and reading newspapers at work. There is also cumbersome procedures. It is notoriously inefficient for government departments to do one thing with this approval and that seal. If we don't change this way of doing things, we can't solve the problem of official business. China people do not work well because the management system always fails to keep up with international standards. Even Hong Kong is far behind. The economy is developing rapidly, but the efficiency of this work can't keep up with the economic speed. Institutional issues are still the key. —— Gao Xinting said simply: Information work is risky, and word processing needs to be cautious! In addition to official documents, in fact, the clerks who handle words in the company are the same. Just like every time I send a mass email, I have to think it over and over again with trepidation, and then look back. Send out the main mailbox, I'm afraid the whole company will see your jokes. Speaking of it, it is right to write well, and writing wrong words is a major mistake in the work. It's like falling into hell, and the end is not good. Speaking of which, why is the secretary looking for a girl? Probably because girls are more careful. Letters, instructions and documents are meticulous and can't make any mistakes. I have been a secretary for several years, and I must have been born early. -Pan Xinmiao, should there be a "document writing ceremony" to include all the official document paradigms that can be used and involved? In this way, the official document writing is done. It is their job for civil servants to write official documents. There is no need to talk about these meaningless sufferings. What line is not as difficult as that one? Really decisive, these things should be solved. -Wen Yang document processing requires everything to be done carefully, and the staff engaged in document processing are treading on thin ice. A temporary negligence will cause irreparable losses, regardless of public or private interests. -Ma has higher requirements for civil servants who handle official documents. He is cautious, more resistant to pressure, and has better adaptability and ability to deal with complex problems than ordinary people. Can the cumbersome official documents be simpler? Traditional Chinese characters can be simplified after being used for so many years. Now, complex file processing should be simplified by using modern tools and computers. -Zhang Huan Gong Wen is easy to do, but difficult to do. The key depends on the attitude of the leader. If the leader is not serious, the official document will be easy to handle, so make it a form. If leaders attach importance to it, have their own understanding and opinions, and want to express them, then this official document will be difficult to do. Nowadays, many people's official documents come from the Internet. Just make a makeover and fool around. The leader didn't read it, and if he handed it in, it is estimated that no one will read it. Of course, some official documents were excluded. -Wang Ling is like a mountain, but people in the industry say that it is difficult to do things. On the one hand, it is true feelings, on the other hand, it reflects that there are still problems in handling things. Liu Pengfei