Six principles. First, we must recognize ourselves and act according to principles. If you can't find a position, you can't find the foothold, starting point and focus of your work, and you can't find the "feeling" at work. The assistant to the general manager is in the dual position of "general manager" and "regardless of ministers", centering on the central work, coordinating the upper-level leaders and lower-level leaders to contact the masses and ask questions about politics. The assistant general manager should take care of things that other departments can't and shouldn't take care of. The assistant to the general manager should grasp the role he should play, grasp the work scale, do not manage the details, make employee decisions, exceed his authority, be offside, be absent, and work in place. Second, you need to be alert and sober, and do a good job as a staff officer. From a big perspective, it is very important to be an assistant in information, decision-making and supervision. Capture information in time, give accurate feedback, and actively be a good decision-making staff. We should not only be good at finding problems, but also carefully analyze them to provide decision-making reference for leaders to solve problems. Once the leaders adopt the decision-making opinions, they should also make decision-making alternatives. There should be more than one alternative, so that leaders can choose the best among the best and make the final decision. After the decision is made, effective measures should be taken to implement it, and timely feedback on supervision, inspection and implementation. Third, be good at dancing with long sleeves and be a "lubricant". It is necessary to coordinate the relationship between companies. Right: listen without blindly following, be humble, respect without violating the principle of blindly following leadership. Stay: We must do three things. Three management: it is related to the overall situation and can be managed; Matters affecting the company's image and management; Things that are detrimental to the interests of the company can't be managed. Strict management, leaving no room. Regardless: regardless of personal life; Regardless of personal habits; Whatever it is has nothing to do with the company. Treat people with courtesy, sincerity, affection, not arrogance, bullying, and giving orders at will. Coordinate internal and external relations, seek external support and cooperation, and seek internal unity and progress. Fourth, deal with related affairs efficiently and quickly. The assistant general manager must have a strong sense of time, pragmatic and decisive work style and strategic leadership art, and do what should be done well in a limited time. We should be good at "being in two places at once" and be clear about what we should do, what we should not do, what we should do first, and what we should do later. Do something, do something. When others "do it for him", the tasks should be divided and the responsibilities and rights should be equal. Once the division of labor is clear, the responsibilities are clear and the authorization is strong, we can interfere less and support the bold work of subordinates more. Don't be meticulous, do everything yourself. Things that should not be done, "individuals" are not necessarily good, and often dampen the enthusiasm of employees. There are achievements and shortcomings in the work, so we should objectively analyze the advantages and disadvantages, and don't compete with the following for success. In particular, don't shirk your mistakes, and don't shirk your mistakes. Work should be solid, and strive for practical results. Work should not be ostentatious, let alone fraudulent. It is necessary to truly reflect the situation and carry out work in a down-to-earth manner. Fifth, constantly improve personal quality and increase humanistic charm. If you have high quality, you will have humanistic charm and influence. Being a good assistant to the general manager depends on the influence of power, and more importantly, the influence of non-power. Only by organically combining the two can we work better. Pay attention to the influence of non-power factors. Relying on morality, knowledge, talent and learning; Work with noble personality, rich knowledge, outstanding talents and effective working methods. While improving their own quality, we should also learn to respect, understand and pay. Respect superiors, understand peers, and be good at "giving" subordinates. Knowing people and being good at their duties, cultivating talents to use according to the quantity, helping others to display their talents, realizing their value and making heroes useful. Sixth, pay attention to your image and set a good example. As an assistant to the general manager, every move represents the image of the company. Assistant general manager must strengthen self-cultivation and pay attention to self-image building. At the same time, it is necessary to guide all employees of the company to strengthen their image awareness and achieve a good image. What you ask others to do, you must do it first, and you must do it well. At work, we should pay attention to the "packaging" of external image and treat people wholeheartedly, enthusiastically and meticulously. Be good at "putting yourself in the other's shoes", think about what you should do if you are a leader or employee, put yourself in the other's shoes, try to do practical things and do good things. Seven, formulate and improve the working system. On the one hand, we should establish a set of practical work rules and regulations according to the needs of our work and carry them out to the letter. On the other hand, we should constantly improve it in our work practice. For example, it is necessary to establish an employee duty system, a performance system, a secretary system, and an office code of conduct system. Manage people and affairs with the system. Reward the excellent and punish the bad according to the work regulations. Praise and reward good people, criticize and punish bad people. Not right or wrong. Establish and gradually improve a good mechanism that good people can actively do good deeds and bad people dare not do bad things to ensure the normal, orderly and efficient operation of the company. Eight, we should strive to create a warm and happy working environment. We should strive to create a good working environment for the company, and use a relaxed and pleasant working environment to influence, transform and restrain people. Actively advocate and strive to create a good working environment of diligent study, positive progress, hard development, unity and cooperation, dedication and dedication, and improve the overall efficiency of the company. We should be tolerant, love talents and be self-centered. Be tolerant and generous; Love talents, in addition to those who can produce benefits, may wish to love their extreme and handsome nature that does not hinder the overall situation. Only by fostering strengths and avoiding weaknesses can employees have a sense of cognition, belonging and stability, and they can produce explosive power when they work; The ancients said, "Thirty-six plans, attacking the heart first", so that employees can feel that the company is not only a galloping battlefield, but also a warm family harbor. He who wins the hearts of the people wins the world. ★ Five role-playing In order to retain talents who enter the company, the assistant general manager needs to play the following roles at the same time: 1. Incentive: make full use of options (shares), salary, allowance, performance and other benefits to guide employees' personal behavior in the company, and mobilize employees' enthusiasm through company goals and employees' personal needs. 2. Communicator: maintain appropriate communication and contact with all departments, employees and even relevant individuals or institutions outside the company, and establish a good interpersonal network; Actively listen to employees' opinions and suggestions, actively channel dissatisfaction, improve satisfaction and reduce turnover rate; Turn leaders' intentions into employees' actions. In addition, we keep in frequent contact with headhunting companies, dig people for the company in time and hire urgently needed talents. Third, interpersonal coordinator: First, coordinate the relationship between leaders and employees. The second is to convey and explain the decision-making intention of leaders. Avoid internal friction and enhance the company's synergy. 4. Human Resource Planner: According to the external environment, industrial environment and internal environment, appropriately predict the future development trend, predict the number, type and supply of talents in the company, design the company's human resource planning, formulate recruitment and training plans, and ensure the proper staffing. 5. Trainer: Even if high-quality employees are recruited, they need training to be fully qualified for the work assigned by the company. Talent managers must set training objectives and design training programs according to the actual needs of the company. Such as adaptability training, knowledge training and technical training. In order to improve the ability of employees and reduce the possibility of mobility. ★ Stay away from several "misunderstandings": First, forget that you are a manager. Many assistant general managers take the lead in their work, but they often forget that their greatest duty is to guide their subordinates to finish their work. Such an assistant to the general manager is usually very busy. Second, treat yourself as a master. Some assistant general managers regard the department under his leadership as their own "independent kingdom" and forget that they are not only bosses, but also subordinates and colleagues. Third, some assistant general managers are "below one person and above ten thousand people" in enterprises. What they think is not how to actively help the company solve the problem, but how to deal with it in a down-to-earth manner. Fourth, there is no team spirit. Some assistant general managers like to "speak at one word", and everything is in their own hands, and they don't know how to give full play to the wisdom of the team. You can't be a manager and a leader at the same time. Assistant to the general manager is both a manager and a leader, but many assistants to the general manager cannot be both a manager and a leader. They often do well, but they ignore this. ★ Responsibilities of Assistant General Manager: 1. Draft the company's monthly work plan and summary, and keep the company's important meeting records; Second, draft, file and sort out the documents issued by the general manager; Third, the production company management system, rules and regulations, contracts, etc. ; Fourth, master the general manager's schedule, make an appointment and arrange his business trip properly; V. Complete the work assigned by the General Manager; Six, according to the requirements of the company's development to develop human resources strategy; Seven, design and improve the company's human resources structure; Eight, complete the daily recruitment of human resources of the company; Nine, improve the company performance appraisal system.
Where's the administrative assistant at the mall? exactly
Arrange the supervisor's schedule, fill in the plan sheet, handle the information demand, make data reports, arrange talks and meetings, receive customers' visits, maintain record management, complete file filing and other work, and comprehensively complete high-quality administrative work in many aspects.
Administrative assistants in different industries have different responsibilities. The main responsibilities of administrative assistants in industrial enterprises are:
1, responsible for employee attendance, providing attendance reports and archiving them on the first working day of the following month;
2. Responsible for employee file management, including the collection, sorting and filing of original files and the establishment of electronic files;
3. Draft general documents and manage administrative and personnel documents;
4. According to the human resource demand plan, organize various forms of recruitment, collect recruitment information, and assist in recruitment; 5. Handle the daily personnel management, and handle the personnel procedures such as leave, recruitment, employment, insurance and contract;
6. Timely handle the registration, registration, change and annual inspection of relevant certificates; Assist in the management, training and guidance of the company's human resources;
7. Organize and plan the company's activities;
8. Be responsible for the procurement plan of office supplies and the collection and management of items.
The specific work is as follows:
1, record employee attendance;
2. Record working hours and overtime hours;
3. Check and calculate false wages and overtime wages;
4. Handle and maintain the supervisor's schedule, and prepare and complete various document reports;
5. Read and analyze all kinds of information, make work plans and allocate time;
6. Assist in reviewing and revising administrative rules and regulations and carry out daily administrative work;
7. Communication of notices and distribution of documents;
8. Arrange various meetings of the company and organize various activities of employees;
9. Receive visitors and decide whether to let the supervisor or other employees talk to them;
10, sorting out and filing all kinds of documents and files of the company;
1 1. Perform daily office duties, such as purchasing, managing and distributing office supplies, maintaining record management system and performing basic bookkeeping;
12, handling various administrative affairs and procedures, such as declaration, annual inspection of the company, copying and printing, etc.
7. Organize and plan the company's activities;
8. Be responsible for the procurement plan of office supplies and the collection and management of items.