Can crm customer relationship management system software help enterprises to better obtain and save customer information?

We use the CRM system of 8thManage, which can manage customer information 360 degrees and follow up customer information in time. CRM customer relationship management system can help you record customer information and communication and analyze customer behavior, but you still have to do it yourself to get customer information. This CRM can't help you! Unless you use crm system for email marketing to get customer information ~