What is the doctor at the front desk of the hospital? Do I need to wear work clothes?

In fact, the doctor guide is the lobby manager in the hospital. The work of medical guidance is quite heavy, which requires a good spiritual support, constant patience and communication with patients. ? Doctors should serve patients with "angel smile, standardized service like stewardess, hotel-style service enthusiasm and superb professional knowledge and technology." ?

A medical guide needs to have excellent language skills, strong organizational and coordination skills and team management skills, strong affinity, caring, able to mobilize the enthusiasm of employees, strong adaptability, and be able to properly handle customer complaints and emergencies.

Extended data:

The duty of guiding doctors

1, receive customers and guide services, and conduct reasonable diversion;

2. Telephone answering, appointment arrangement, after-sales notice, etc. , vaccine customer reminder and member customer return visit maintenance;

3. The establishment and management of medical records;

4. Check whether the admission, discharge and payment procedures of sick animals are complete;

5. Make cashier at the front desk and various sales reports and analyze the sales of consumables;

6. Product sales in the front desk commodity area (if any) and participation in hospital market planning and promotion;

7. Maintain the working order of the front desk, and keep the goods area and reception area clean, comfortable, tidy and safe.

Baidu encyclopedia-medical guidance service