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#3. 15 Summary Report on Consumer Rights Day (1)#
In March, our department held 3. 15 Consumer Rights Day, and the pre-event planning, venue layout, PPT presentation of consumer rights and video playback were fully prepared. Due to the price increase at that time, the price of all vegetables in the canteen rose, which met the requirements of 3. 15 consumer rights protection, but did not meet the purpose and significance of 3. 15 consumer rights protection day, and was temporarily cancelled by the teacher. I still feel a little sorry for this result, after all, so much has been done in the early stage of the activity. Also, it was the first time that I personally coordinated and planned an activity.
Plan an inspirational evening for athletes in April and write a plan. An inspirational party for athletes was held in the middle of the year, which ended successfully. In the second part of the party (after the teacher left), some students left the party. The next activities should try to avoid students, so we should improve the quality of the program and arrange the party time. Arrange the personnel in advance when arranging the party site. The smooth holding of the whole party is inseparable from the concerted efforts of Qi Xin's Qi Xin. During athletes' training, members of our department are not afraid of hard work, attend training on time and obey organizational arrangements.
In May, our department held a commendation meeting for athletes, and our propaganda department was responsible for material procurement. The minister arranged the work of our staff in advance, said the matters needing attention, and the purchase was completed soon. In the mental health festival, our propaganda department discussed the contents and forms of posters with members of Xintiandi community. * * * Four posters were designed for the teachers in the department to choose three to take part in the competition. Perhaps because of the shortage of staff and time, we were at a disadvantage in this competition, but the results were still considerable, and we won the fifth place. I hope everyone will work harder in the future and strive for good results in the next mental health poster exhibition!
In June, we do our final homework. And assist the ministries to complete their work. The work of the propaganda department is more of an aid to other departments, equivalent to behind-the-scenes workers. However, the sudden "X anniversary of the founding of the Party" series of activities has made the teachers and students who are actively preparing for the exam busy again. There is one thing we can't do about the management of posters. The poster board in Building D is often easily covered by advertisements, and the posters in the lobby are torn off for no reason. Wash the child, paint box and clean the table after the poster. Take photos in time after the poster is released.
#3. 15 Summary Report on Consumer Rights Day (Chapter II) #
On the occasion of the "3. 15" International Consumer Rights Day, Jiujiang Administration for Industry and Commerce and Jiujiang Consumer Rights Protection Committee organized seven activities to welcome the "3. 15" International Consumer Rights Day around the theme of "Quality Consumption, Better Life", attracting more groups to participate and enhancing consumers' awareness of rights protection.
First, the on-site publicity and consultation service activities of "3 15" International Consumer Rights Day were carried out in the park;
Second, for the business entities that declared "creating a demonstration store of assured consumption" with outstanding performance in the last year's creation activities, the annual plaque and certificate of "demonstration store of assured consumption" were awarded;
The third is to carry out consumer education around the theme of "entering rural areas, communities, schools, enterprises and scenic spots". In view of the outstanding problems in the rural consumer market, such as fake and shoddy products, poor channels for safeguarding rights, elderly consumption and online consumption, we have integrated social forces and widely carried out a series of activities of "rural quality consumer education" by means of "sending laws, sending knowledge and sending services to the countryside".
The fourth is to carry out investigation and experience activities in public services, food safety and tourism market;
The fifth is to use the "My Rights Protection" App of China Consumers Association to carry out the recruitment activities of rural consumer rights protection volunteers;
Sixth, continue to carry out the "assured consumption demonstration store" creation activities in the city;
Seventh, carry out complaint reconciliation and docking work in the whole city, further unblock the channels of consumer rights protection, solve complaints at the level of reconciliation and mediation, reduce the cost of consumer rights protection, and earnestly safeguard the legitimate rights and interests of consumers.
#3. 15 Summary Report on Consumer Rights Day (Chapter III) #
In order to comprehensively enhance the company's brand image and further strengthen the protection of consumers' rights and interests, we will do a good job for 20__ years. 15 international consumer rights day publicity activities, in accordance with the municipal insurance industry association branch "on the development of 20 years" 3. According to the 15 international consumer rights day publicity notice, our company has carefully arranged a series of effective publicity activities around the theme of "Better Life through Insurance", with "Simplicity, Efficiency, Professionalism and Value" as the brand of Tianan customer service, and around the issues reflected by customers and concerned by the society. Now the activity is carried out.
First, careful planning and deployment.
(1) In order to effectively protect the legitimate rights and interests of consumers, further improve the service quality, and strive to create a consumer environment in which the company is assured and customers are satisfied, our branch has decided to "3" for 20 years from the beginning of this year 1 month. 15 "was included in one of the company's priorities in the first half of the year, which was widely publicized, providing a strong organizational guarantee and awareness guarantee for the activities and laying a solid foundation for the smooth development of the activities.
(2) Start in an all-round way and do a good job of "3". 15 "publicity month activities. According to the notice spirit of the branch and the municipal trade association, our company divides the whole publicity activity into three stages. The first stage is to mobilize publicity and create an atmosphere for activities. In the second stage, each department will carry out specific work, advocate the "three excellent" service of "excellent team, excellent service and excellent quality", set up a reception day for the general manager, and publicize and report "3. /kloc-appeal acceptance during 0/5. In the third stage, make a summary of the publicity activities. Thanks to effective measures and careful arrangements, the publicity campaign was a complete success.
Second, the activities are rich and colorful, and the featured activities are rich and colorful.
3。 During the "15" activity, the company leaders are responsible for personally receiving customers to show the company's confidence and determination to safeguard consumers' rights and interests.
Third, carry out "customer first, honesty first" in depth; Strictly observe timeliness and give priority to quality; Care about customers and claims; Publicity and education activities that spread convenient, personalized and professional services.
Fourth, make unified publicity boards and posters to show the good image of the company;
Five, conscientiously do a good job in customer complaints, acceptance and mediation. 3。 During 15, consumer complaints were concentrated. In order to do a good job in accepting consumer complaints, our company arranged special personnel to be on duty on March 15 and March 15, to receive customers' complaints and inquiries at any time, and to respond quickly and deal with them quickly.
Sixth, conscientiously sum up and improve services.
In the future, with the correct leadership and support of the Head Office, branches and industry associations, we will further establish and improve the service system, vigorously publicize the laws and regulations on consumer rights protection, pay close attention to the hot and difficult issues in consumer rights protection, continuously expand the service field of consumer rights protection, strive to practice the industry core value concept of "keeping promises, taking risks, emphasizing services and meeting standards", and show our confidence and determination to "standardize operations and improve services".
#3. 15 Summary Report on Consumer Rights Day (Chapter IV) #
In order to warmly celebrate the _ _ International Consumer Rights Day and the fourth anniversary of the promulgation and implementation of Consumer Law/KLOC-0, the Party Committee and government of Deze Township organized the industry and commerce and other relevant departments to carry out a series of publicity and consultation services and special rectification of laws and regulations, and closely followed the theme of "consumption and responsibility" to publicize and implement the Consumer Rights Protection Law, the Product Quality Law and the Food Hygiene Law. According to the deployment of _ _ _ _ _ _ _ _ "315" International Consumer Rights Day, on March 16, 20__, my hometown used Deze to drive on the street at the intersection with the largest traffic, and launched the theme activity of "Consumption and Responsibility" for 20__ and "3".
One is to unify understanding and strengthen leadership.
3 15 activity is an important activity for consumer committees and functional departments at all levels to publicize scientific and reasonable consumption concepts, publicize the elimination of laws, and focus on cracking down on all kinds of illegal acts that harm consumers' legitimate rights and interests. This is also an arduous political task. China Consumers Association defines "consumption and responsibility" as the theme of 20__ _ _, and requires local governments at all levels and relevant departments to do their best to provide publicity and consultation services and law enforcement activities to protect consumers' legitimate rights and interests. In order to do a good job in publicity and consultation services and law enforcement activities on the theme of "consumption and responsibility" in 20__ _ _, to further enhance the sense of social responsibility in our township, to establish a responsibility system for protecting consumers' rights and interests, and to comprehensively promote the harmonious construction of honesty and morality, the Party Committee and government of Deze Township took active actions and organized a special meeting at relevant stations such as industry and commerce, health, justice and agriculture on March 4, 20 _ _ _.
Second, increase publicity and expand social influence.
In order to make the activity go smoothly and effectively as planned, Deze Industrial and Commercial Office promptly reported to the Party Committee and the government for instructions, strived for the attention of the leaders of the township Party Committee and the government and the support from all walks of life, mobilized the extensive participation of all walks of life in the township, formed a unified opinion, and all relevant stations in Deze Township cooperated with each other to deploy capable forces to do this activity well. Publicize laws and regulations such as consumer law, product quality law, food hygiene law, price law and anti-unfair competition law, and guide consumers to consume scientifically and reasonably. Expose acts that infringe upon the legitimate rights and interests of consumers, especially universal and typical cases that infringe upon the life and health of rural consumers and are closely related to production and life, urge operators to standardize their business practices, and intensify consumer rights protection.
Third, implement measures and pay attention to quality.
In order to achieve the expected goal, under the guidance of the Consumer Council of _ _ County and the Industrial and Commercial Bureau, and under the careful organization of the Party Committee and government of Deze Township, more than 30 people from Deze Industrial and Commercial Bureau, judicial office, police station, agricultural machinery station, land and resources institute, tobacco station, health center and other departments participated in this activity. Focusing on the theme of "Consumption and Responsibility", the publicity activities start with solving the most concerned, direct and realistic interests of the masses, widely publicize laws and regulations, accept complaints from the masses, properly resolve social contradictions, guide scientific and rational consumption, serve the people enthusiastically, establish the image of a people-friendly government, and promote the sound and rapid economic and social development of Deze. All relevant units should organize activities well, plan, arrange and act early to ensure the quality of activities. In accordance with the division of functions, the relevant units in the township have carried out a series of special actions to crack down on counterfeiting and protect rights. * * * More than 30 law enforcement personnel and motor vehicles 1 1 vehicle were dispatched to conduct surprise inspections on food, tobacco, alcohol, medicines, agricultural materials and other commodities closely related to consumers.
Four. Activities and achievements
In order to ensure the in-depth and effective development of this activity, from the beginning of March, the personnel of relevant functional stations in the township formed three special inspection teams to continuously rectify the market. First, the food safety special inspection team conducted a dragnet inspection of food safety in the township and seized more than 2,000 bags of various "three noes" snacks and instant noodles; Second, the special inspection team of agricultural materials counterfeiting focusing on crop seeds and fertilizers conducted a comprehensive inspection of relevant business households in the jurisdiction and seized expired seeds 120 kg according to law; The third is to set up a special inspection team for weights and measures to check the market weights and measures one by one, and confiscate the unqualified hand scales 1 set according to law; The fourth is to set up an on-site consultation service station to accept consumer complaints and reports on the spot, explain the common sense of distinguishing the authenticity of goods (especially food, agricultural materials and agricultural machinery) on the spot through the comparison of authenticity, and accept consultation services, so that the broad masses of the people can fully understand the significance of the "3. 15" activity. During the activity, industrial and commercial law enforcement officers, heads of various departments and relevant staff have been answering the public's inquiries in detail. The whole activity * * * distributed more than 6,500 leaflets, hung 4 propaganda slogans, answered more than 260 public inquiries on the spot, and attracted more than 1 100 people to participate in the activity, further enhancing the people's awareness of healthy consumption, rational consumption and scientific consumption and safeguarding their legitimate rights and interests, and effectively deterring all kinds of illegal acts of counterfeiting and commercial fraud.
Protecting the legitimate rights and interests of consumers is the common responsibility of the whole society. Deze will, as always, strive to protect the legitimate rights and interests of rural consumers and promote harmonious consumption, social harmony and sound and rapid development of local economy.
#3. 15 Summary Report on Consumer Rights Day (Chapter 5) #
On March 15, the regional bureau and the municipal bureau monopolized the work and organized a series of activities in conjunction with Hanjiang public security, industry and commerce departments. The activities include related legal publicity, identification service of true and false cigarettes, on-site consultation, and destruction of illegal cigarettes. All the activities closely revolved around the theme of "3. 15" and achieved remarkable results.
First, leaders attach importance to it and are fully prepared.
Since the beginning of March, our bureau has been brewing and established the 3. 15 Activity Management Office headed by Director Cai to coordinate other units and departments, arrange detailed plans and schedules, and supervise the implementation of a series of activities.
Second, strong organization and high activity satisfaction.
1, publicity activities. _ _ District Bureau has set up a legal publicity consultation point at the entrance of the office building to improve consumers' legal awareness and self-protection, providing consumers with on-site answers to tobacco monopoly laws and regulations, identification and interpretation of true and false cigarettes, complaint acceptance, consulting services, etc., improving people's self-protection awareness and creating a good social atmosphere for cigarette counterfeiting.
2, fake cigarette destruction activities. The District Bureau, together with the district public security department, carried out centralized and public destruction of illegally produced tobacco monopoly products seized in the suburbs of Wutang Town last year, further deterring cigarette criminals. This activity * * * provided on-site consultation services for more than 300 times, distributed more than 800 leaflets on monopoly reports, and publicly destroyed 2 1 variety specifications of illegally produced cigarettes, totaling 2,356.3 sticks and cut tobacco 1.640 kg.
Third, the effect of the activity.
In the local area, due to the full preparation of our bureau, the social masses who came to our propaganda point were in an endless stream, and the monopoly personnel of our bureau also did their duty to identify the true and false propaganda. This activity is of great significance for strengthening tobacco market supervision, safeguarding consumers' legitimate rights and interests, and earnestly safeguarding the interests of the state and consumers.
#3. 15 Summary Report on Consumer Rights Day (Chapter VI) #
In order to publicize the theme of "people's livelihood" put forward by China Consumers Association and further promote the protection of consumers' rights and interests, according to the deployment and requirements of China Consumers Association, Provincial Consumers Association and Municipal Consumers Association, the Consumers Association of our region organized and carried out the "3. 15" International Consumer Rights Day commemoration with rich content, various forms and huge momentum on March 5 this year. The summary report is as follows:
First, careful organization and deployment, and leaders at all levels attach great importance to it.
Commemorating the "3 15" activity is the key work of the Consumers Association throughout the year, so all branches in the region attach great importance to this work. In order to do a good job in this year's "3. 15" activity, the District Consumers Association specially convened the Standing Committee and the coordination meeting of relevant departments to make arrangements for the commemorative activities in the whole region, and issued the Notice on Commemorating the "3. 15" International Consumer Rights Day.
In order to improve the effect of the activities and expand the social influence, this year, the Consumers Association of the whole region closely focused on the idea of socialized rights protection and joined forces with relevant departments and parties to carry out activities. First, the Consumers Association will arrange activities to make special reports to local party committees and governments, and gain the attention and support of leaders at all levels. The Association pays close attention to the commemoration of "March 15". During the commemorative activities, the Council, the Standing Council, the coordination meeting of functional departments, relevant industry associations and enterprise liaison stations were held to study the activity plan and strengthen communication and coordination, which was supported and cooperated by relevant departments, industry associations and enterprises. According to their own functions and characteristics, they publicize laws and regulations to consumers, provide consumers with consumption knowledge, guide consumers to spend scientifically and reasonably, and do a lot of in-depth and meticulous publicity and consulting services. For example, consumer associations and relevant departments hold large-scale publicity and consultation on-site meetings, and the industrial and commercial bureau increases publicity and reporting. The third is to give full play to the role of relevant experts and "3 15" volunteers. Carry out a comprehensive survey of consumer rights protection in rural areas (urban-rural fringe), and take the survey results as the basis for the industrial and commercial departments to strengthen targeted supervision and optimize rural consumer services.
Two, closely around the theme of "consumption and people's livelihood", to carry out various forms of publicity and consultation activities.
In this year's "3 15" commemorative activities, all consumer associations in the whole region generally took the theme of "consumer livelihood" as the main line, and publicized the theme of "consumer livelihood" in various forms through various meetings, making the theme of "consumer livelihood" well-known and deeply rooted in people's hearts, and promoting the in-depth protection of consumers' rights and interests.
Through a series of publicity activities, some consumer laws and regulations are more deeply rooted in the hearts of the people, and consumers' legal concepts and awareness of rights protection are further enhanced. Advocating standardized management and creating a good consumption atmosphere has become the knowledge of all walks of life.
#3. 15 Summary Report on Consumer Rights Day (Chapter VII) #
In order to further advocate the concept and atmosphere of honest and trustworthy harmonious society, enhance the integrity awareness of enterprises and self-employed individuals in our city, safeguard market transactions and consumer safety, and create a safe consumption environment for consumers, we will carry out the 20-year publicity campaign of "3 15 International Consumer Rights Day", vigorously promote the modernization of consumer rights protection system and capacity, and actively build a new pattern of rights protection around the 20-year theme of "Enjoy Consumption Together" and strive to create a new situation of consumer rights protection. Shaoguan Consumer Council and Shaoguan Industrial and Commercial Bureau did a series of publicity and commemorative work during the "3. 15" period, which are summarized as follows:
First, seriously carry out the publicity activities of the new Consumer Law and related supporting laws and regulations.
Make full use of newspapers, television, radio, internet and other carriers, carry out publicity and consultation services and send the law to the countryside (community), enterprises and campus, widely publicize the new consumer law, the Measures for Sampling Inspection of Commodity Quality in Circulation Field, the Measures for Handling Consumer Complaints by the Administration for Industry and Commerce, and the Measures for Punishment of Infringement on Consumer Rights and Interests, and actively publicize the main achievements of the first anniversary of the implementation of the new consumer law. Enhance the attention and recognition of the whole society on the implementation of the new consumer law, further create a good atmosphere for the whole society to learn the new consumer law and supporting regulations, and protect the legitimate rights and interests of consumers.
Second, hold the "3. 15" publicity news briefing.
Strengthen cooperation with relevant departments. Before March 15, invite municipal TV stations, radio stations and other online media to hold a news briefing on "3. 15" publicity activities with consumer rights protection as the main content and covering the functional business of the industrial and commercial departments, strengthen the consumer rights protection work and in-depth reporting between the Consumer Council and the industrial and commercial departments, and let consumers, operators and other people fully enjoy relevant public information resources.
Third, organize the "3. 15 International Consumer Rights Day" publicity activities.
In order to commemorate "3. 15 International Consumer Rights Day" and implement the annual theme publicity work of China Consumers Association, on March 15 and 20, Shaoguan Consumer Council and Shaoguan Industrial and Commercial Bureau held a large-scale on-site publicity and consultation activity in Aixin Square, Bainian East Street, Shaoguan City. Lin Pingjie, deputy director of the Municipal People's Congress, Wang Weiyang, deputy mayor, Li Xiaolin, executive deputy director of the Propaganda Department of the Municipal Party Committee, Ou Xinquan, director of the Municipal Administration for Industry and Commerce, and other leading comrades attended the event and personally guided the work and made important speeches; Representatives of 26 government functional departments, social organizations and lawyers participated in the activities and set up points to provide legal and regulatory advice to the masses; At the event site, plaques were awarded to the representatives of "Star of Consumer Rights Protection", "Integrity Unit" and "Authentic Commitment" in 20__ _.
On-site activities spread scientific consumption concepts and safety knowledge to consumers, improve consumers' legal awareness and rights protection awareness, advocate honest and trustworthy management, attach importance to the quality of products and commodities, attach importance to corporate reputation, and attach importance to consumers' rights and interests, and appeal to safeguard consumers' legitimate rights and interests through various forms such as cultural performances, showing fake and shoddy goods, and quiz on consumer rights protection knowledge. At the event site, more than 5,500 publicity materials of various laws and regulations were distributed to the masses, and 28 consumer complaints were accepted on the spot. During the activity, the Municipal Smuggling Office, the Municipal Food and Drug Administration, the Municipal Finance Bureau and other functional departments jointly destroyed seven batches of imported frozen products seized in the eastern suburb of Shaoguan City since 20__ *13408 (about 180 tons).
Fourth, set up a special column on the public media platform to carry out publicity.
With Shaoguan people's livelihood. With com as the platform, this paper interprets the theme of this year's activities, "Let's work together and enjoy consumption", commemorates "3 15 International Consumer Rights Day" and the first anniversary of the implementation of the new consumer law, interprets and publicizes the punishment measures that infringe on consumers' rights and interests, issues consumer warnings, issues typical cases of rights protection, shows the good images of some excellent enterprises, and sends consumers rights protection knowledge and enhances their rights protection horizons. Shaocheng Week opened a special edition of 3 15 to celebrate Shaoguan's 20_ _-3. 15 theme publicity activities, and issued a list of congratulations units, introducing the highlights of the new Consumer Law and the differences between the new Consumer Law and the old Consumer Law, and releasing 20 _
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