1. Keep the proof of purchase and relevant evidence: customers should keep the proof of purchase (such as receipts) and photos or other evidence of expired food so as to provide them to relevant parties in the future;
2. Check the return policy: customers can refer to the merchant's return policy to find out whether they can return goods or claim compensation. Different businesses may have different return policies and compensation regulations;
3. Contact the merchant: the customer can contact the merchant, explain the problem and ask for compensation. You can communicate by phone, email or face to face;
4. Seek help from the consumer protection agency: If the merchant fails to solve the problem or refuses to pay compensation, the customer can contact the local consumer protection agency for help and guidance. Consumer protection agencies can intervene in mediation or provide legal support;
5. Seek legal advice: If the problem cannot be solved or involves a large amount of compensation, the customer can consult a lawyer to find out whether there are legal ways to compensate.
The most important rights of consumers are as follows:
1. right to safety: consumers have the right to buy and use safe products and services. This means that products and services should meet safety standards and will not pose a threat to consumers' lives, health or property;
2. Right to know: Consumers have the right to obtain sufficient, accurate and clear information. Merchants should provide detailed information about products and services, including price, quality, function, use and maintenance. To help consumers make informed purchase decisions;
3. Choice: Consumers have the right to choose diversified products and services in the market, and can make their own decisions according to their personal preferences and needs. Merchants shall not restrict consumers' right to choose by means of fraud, discrimination or monopoly;
4. Right to complain: Consumers have the right to complain and seek compensation. Consumers who are dissatisfied with products or services have the right to complain to relevant institutions in the hope of timely and fair treatment and settlement;
5. Right to return or exchange goods: Consumers have the right to request return or exchange goods under certain conditions. If the products have quality problems or are inconsistent with the promises of the merchants, consumers have the right to ask for a refund or replace the corresponding products.
Overview of consumers' right to safety;
1. The right to security is an extension of human rights, that is, the right of citizens' personal, property and spirit not to be violated, threatened, coerced, defrauded or blackmailed;
2. The right of consumer safety refers to the right of consumers to enjoy life, health and property from threats, dangers, accidents and violations when purchasing and using goods and receiving services in accordance with the law or the contract. The right to safety is the most basic right of consumers and the primary right of human survival and development. Without the right to security, all other human rights will lose their meaning of existence. To some extent, consumers' right to safety mainly includes personal safety, property safety and spiritual safety;
3. The right to personal safety here refers to the right that life and health are not harmed, that is, the right to keep various organs and functions of the body intact and life not harmed;
4. The right to property safety refers to the safety of goods or services purchased or used by consumers, including the safety of other properties except those purchased or used by consumers. Mental safety should refer to consumers' basic peace of mind and their right to be free from mental stimulation and pain when spending in consumer places.
To sum up, consumers buy goods, use goods and receive services for the normal daily life of individuals or families. Operators have the obligation to provide qualified goods and services after paying the price for the ownership of goods and services, and consumers cannot be harmed after paying the price. Therefore, as far as consumers are concerned, consumers have the right to demand that the goods and services provided by operators meet the requirements of protecting personal, property and spiritual safety.
Legal basis:
Article 2 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests
The rights and interests of consumers in purchasing, using commodities or receiving services for daily consumption are protected by this law; Matters not specified in this Law shall be protected by other relevant laws and regulations.