1, responsible for technical support related to customers' products and solutions, providing customers with technical consultation and remote guidance, and serving as a technical post.
2. Assist in product operation and maintenance, software and hardware testing, and investigate and solve technical problems.
3. Responsible for information collection, preliminary analysis and investigation of customer problems.
4. Write and maintain relevant technical support documents.
5 to carry out technical training and technical support capacity building.
6. Provide technical training and guidance to customers.
7, complete other work arranged by the leadership.