According to the actual situation of various educational consultation activities and different understandings of the connotation of consultation, we think that educational consultation is a systematic discipline serving educational decision-making.
Its purpose is to better provide theoretical guidance for educational consultation activities, solve theoretical and practical problems encountered in educational consultation activities, and help reduce mistakes in educational administrative decision-making. It is a comprehensive frontier discipline that studies the consulting phenomenon, the essence and general laws of consulting activities that are ubiquitous in all levels of education.
Extended data
Generally speaking, the corporate culture of service industry is service-oriented, including service standard, service concept, service purpose and service effect.
The characteristics and contents of corporate culture in service industry are the values and codes of conduct that are formed in the long-term production and operation process of service enterprises and all members abide by and pursue together. The specific corporate culture is based on the nature of the enterprise, and it has a profound industry brand. Therefore, discussing the characteristics of service enterprise culture needs to be compared with productive enterprises. To sum up, there are four differences:
1. Production enterprises provide tangible products to customers, and service enterprises provide services to customers. Products are tangible and services are usually intangible;
2. The production and consumption of products provided by productive enterprises are separated, while the production and consumption of services provided by service enterprises are generally carried out at the same time, and the process of production is also the process of consumption;
3. The production and sales environment of productive enterprises is relatively stable, but the provision of services is often very random, and there are uncertainties in who provides services, when and where to provide services, and for whom;
4. Service enterprises have a high degree of participation, and production enterprises take products as the carrier. Although some sales and after-sales service personnel need to contact customers, they are still very different from service companies. It can be seen that the particularity of service industry determines that the corporate culture of service industry is different from that of productive enterprises:
First, the enterprise's value system, including core values and classified values, is also the most important and critical part;
The second is the enterprise's rules and regulations system;
Third, the behavior of enterprises, that is, various internal and external behaviors and habits of managers and employees;
Fourth, all the material entities of the enterprise.
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