First, verify the replacement information.
First of all, when the driver applies for a new license at the vehicle management office or the traffic police department, he should verify the relevant information, including the time, place and method of obtaining a new driver's license. Confirming this information helps to determine the problem.
Second, query 12 123 platform
Next, drivers can log on to the platform of 12 123 to inquire about personal driver's license information. If you find that the driver's license information is really missing, you can try to refresh the page or log in again to eliminate network or system problems.
Third, contact customer service for consultation.
If the above methods can't solve the problem, the driver can contact the customer service staff on the 12 123 platform to consult the reasons and solutions for the missing driver's license information. Customer service staff will give guidance and help according to the specific situation.
Fourth, go to the vehicle management office or the traffic police department for consultation.
If the customer service staff can't solve it, the driver can go to the local vehicle management office or the traffic police department for consultation. When consulting, you should bring relevant documents, such as ID card and driver's license, so that the staff can verify their identity and inquire about specific information.
Verb (abbreviation of verb) Pay attention to information update and protection.
In the process of solving problems, drivers need to pay attention to the update and protection of personal information. Ensure that the information filled in on the 12 123 platform is accurate and avoid revealing personal information to criminals.
To sum up:
When encountering the problem that 12 123' s expired replacement certificate is missing, the driver should first verify the replacement information, then inquire about the platform of 12 123, contact customer service for consultation, and finally go to the vehicle management office or the traffic police department for consultation. In the process of solving problems, we should pay attention to the update and protection of personal information.
Legal basis:
Road Traffic Safety Law of the People's Republic of China
Article 19 stipulates:
Driving a motor vehicle shall obtain a motor vehicle driving license according to law. To apply for a motor vehicle driver's license, the driver's license conditions stipulated by the public security department of the State Council shall be met; After passing the examination, the traffic administrative department of the public security organ shall issue the motor vehicle driver's license of the corresponding category. Holders of overseas motor vehicle driver's licenses meet the driving license requirements stipulated by the public security department of the State Council, and can issue motor vehicle driver's licenses to China after passing the examination by the traffic management department of the public security organ. The driver shall drive the motor vehicle according to the quasi-driving type specified in the driver's license; When driving a motor vehicle, you should carry a motor vehicle driving license with you.
regulations for the application and use of motor vehicle driving license
Article 63 provides that:
Motor vehicle drivers shall, within 90 days before the expiration of the motor vehicle driver's license, apply to the motor vehicle management office at or outside the place where the motor vehicle driver's license is issued. The application information shall be confirmed when applying, and the following certificates and vouchers shall be submitted:
(a) the identity certificate of the motor vehicle driver;
(2) The physical condition certificate issued by the medical institution.