According to the Notice of the General Office of the Ministry of Civil Affairs on Launching the National Unified Pilot Application of the Child Relief and Protection Hotline, through local application and comprehensive evaluation, five provinces, namely Jiangxi, Guangxi Zhuang Autonomous Region, Guizhou, Shaanxi, Qinghai, Baotou, Liaoning, Suzhou, Jiangsu, Hangzhou, Zhejiang, Taizhou, Quzhou, Luoyang, Wuhan, Jingzhou, Xiaogan and Ezhou, were identified.
Luoyang was selected as the only selected city in Henan Province. The circular proposes to set up a unified hotline for children's assistance and protection 12349.
Clarify the contents of the child rescue and protection hotline.
1. Consultation service on policies and regulations related to child rescue and protection;
2. Clues of various cases that infringe on the rights and interests of minors;
3. Services such as children's psychological problems and emotional comfort;
4. Help with referral services;
5. Children have difficulties in life and seek help;
6 other circumstances involving the responsibility of the civil affairs department of children's rescue and protection.
Set up a unified hotline number
1. The local civil affairs departments that have not yet opened the hotline 12349 coordinate the industrial and information departments to set up and open the child rescue and protection hotline12349;
2. The local civil affairs departments that have opened the 12349 public service hotline but used for other civil affairs services will increase the child rescue and protection business on the basis of 12349 and set the extension number of child rescue and protection uniformly;
3. The local civil affairs department that has opened the child rescue and protection hotline with other numbers will coordinate the adjustment of the industry and information department to 12349 or transfer it to 12349.
Determine the hotline acceptance organization/team.
After the hotline 12349 is opened, local civil affairs departments should establish or designate specialized agencies and teams to be responsible for the overall operation of the hotline. If a minor rescue and protection institution has been established, it can rely on the minor rescue and protection institution to be responsible for the reception and operation of the hotline; If a minor rescue and protection institution has not been established, specific matters such as purchasing services or entrusting social organizations for child protection to take charge of hotline acceptance can be taken. Promote the establishment of experts and volunteers in the fields of law, psychology and social work, and participate in case acceptance, consultation and disposal.
Luoyang will complete the setting of 12349 child rescue and protection hotline before the end of February this year, and continue to do a good job in child rescue and protection.