1March 999 15 In order to effectively solve the problem of consumer complaints and accept consumer demands in a timely, convenient and fast manner, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, opened a nationwide unified consumer complaint reporting telephone. Relying on the telephone number 123 15, the administrative departments for industry and commerce at all levels in China have set up a consumer complaint reporting service network with modern information technology as the main means, integrating acceptance, investigation and supervision, covering urban and rural areas throughout the country.
Before the end of 2020, the original complaint hotlines for industry and commerce, quality inspection, food and drug, price and intellectual property were 123 15, 12365,123/kloc-0, 12358, 60.
Matters needing attention
1, which should meet the conditions.
If there is a clear defendant, you must know the specific business information, such as store name, address, telephone number, etc. Before complaining about imitation shirts. There are specific appeal requests, facts and reasons. It belongs to the jurisdiction of the administrative department for industry and commerce (the jurisdiction can be divided into: responsible for market supervision and management and administrative law enforcement. Jurisdiction covers both functional and territorial aspects). Consumers need to buy, use goods or receive services in their daily consumption.
2. Reject the appeal
The defendant is no longer liable for breach of contract for the goods that have exceeded the warranty period or the warranty period after purchase; The mediation agreement has been reached and implemented, and there is no new situation or new reason; The court, arbitration institution or other administrative organ has accepted or handled it; Consumers know or should know that their rights and interests have been infringed for more than one year; Consumers can't prove that their rights and interests have been infringed. Does not comply with national laws, administrative regulations and rules.
3. Time limit
Decide whether to accept the complaint within 5 days after receiving it; Termination of mediation within 60 days from the date of receipt of the complaint (excluding the time for testing); Mediation cannot be terminated even if the mountain is adjusted.