Responsibilities of the hotel front desk receptionist:
1. Go through the check-in procedures for individual guests, teams and VIP guests, and issue and recycle room cards;
2. Responsible for hotel telephone business and room sales;
3, responsible for the room change procedures; Responsible for checking out the guests;
4. Save the information of hotel guests; Do a good job of fax sending and receiving, reservation confirmation;
5. Provide various business services for in-house guests; Provide goods rental service for in-house guests; Provide luggage and articles storage services for in-house guests;
6. Receive the inquiries of guests correctly and effectively, and provide various information such as hotel service facilities, traffic inside and outside the city, tourist attractions, entertainment and shopping;
7. Responsible for the front desk hygiene, cleaning, goods sorting and facilities maintenance; Be responsible for the maintenance of hotel equipment and facilities, and report to engineering personnel in time;
8, do a good job of succession.