Can I get a refund if the merchant makes a mistake?

If the merchant makes a mistake in refund, he can get the money back, and he must know the name and address of the other party. See if there is a complaint entry in the refund form. If there is a complaint entrance, you can also contact the buyer and let the buyer directly transfer the money to the parties. The buyer did not receive the goods, and directly contacted the courier to intercept them. If the other party does not return it, it can sue the merchant for unjust enrichment. You can choose to negotiate with the buyer. If negotiation fails, you can report mediation to the consumer association. If mediation fails, a lawsuit may be brought to the relevant people's court.

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 37 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests

Consumers' associations shall perform the following public welfare duties:

(a) to provide consumers with consumption information and consulting services, improve the ability of consumers to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns;

(two) to participate in the formulation of laws, regulations, rules and mandatory standards related to the rights and interests of consumers;

(three) to participate in the supervision and inspection of goods and services by the relevant administrative departments;

(four) to reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers;

(five) to accept consumer complaints, and to investigate and mediate the complaints;

(six) complaints involving the quality of goods and services, you can entrust a qualified appraiser to identify, the appraiser shall inform the expert opinion;

(seven) to support the injured consumers to bring a lawsuit against acts that harm the legitimate rights and interests of consumers or to bring a lawsuit in accordance with this law;

(eight) through the mass media to expose and criticize acts that harm the legitimate rights and interests of consumers.