1. Answer the technical calls of various brands, and answer customers timely and accurately according to the knowledge base. Provide standard services to customers;
2. Accept the business and customer complaint telephone number applied by customers and accurately record the complaint content, and generate electronic work orders for businesses that need assistance from other positions and send them to the background group;
3. For the problems or materials that are not in the database, record the contents of the problems and submit them to the deputy manager on duty for forwarding to the business group;
4. Quickly grasp the company's new policies and new businesses, actively promote the company's new products in the process of telephone service, and encourage customers to use the company's products;
5. Assist in sorting out training materials within the group and coach junior customer representatives;
6. Participate in various trainings, improve overall quality, participate in various team activities and support team building.
Requirements:
1, experience in customer service and telemarketing is preferred, diligent and dedicated, with strong sense of responsibility and clear thinking;
2, standard Mandarin, articulate, understand consumer psychology, strong language skills, good at communication;
3. Clear mind, quick thinking, good sense of sales and service, patient and meticulous work;
4. Good personality, patience and responsibility, good health and long-term stability in work;
5. Teamwork spirit, basic computer skills, and experience in online sales or telemarketing are preferred;
6. Proficient in computer use, typing speed is above 50 words per minute, familiar with office software and network tools.