Mercedes-Benz has promoted a number of car owners' service measures, such as delaying repayment.
Recently, in order to reduce the number of trips of Mercedes-Benz owners, Mercedes-Benz has issued a number of targeted after-sales service measures. Specifically, it includes online services such as online reservation maintenance, online insurance, 150 km free rescue, and vehicle warranty extension. , so that Mercedes-Benz owners can handle a lot of business without leaving home.
Among them, extended warranty refers to the owner who has purchased the original extended warranty package of Mercedes-Benz and the extended warranty package expires in 2020 1 quarter, and the extended warranty period is extended to April 30, 2020.
The Great Wall set up a user care fund.
On February 4th, Great Wall joint dealers launched a 20 million yuan user care fund. Relying on this fund, the Great Wall launched the "Five Guarantees and Worry-Free Cars" and "Five Hearts Care Action" for epidemic prevention and control, and the deadline for the activities was the end of March. In addition, in the hardest hit areas in Hubei Province, the Great Wall also provides car owners with a number of special services such as exclusive care.
"Worry-free car five guarantees" include worry-free maintenance, worry-free travel, worry-free car, worry-free renewal and worry-free service. The main content of worry-free maintenance is to extend the maintenance rights and interests of car owners who have reached the maintenance mileage or time before the end of February for three months, and at the same time extend the warranty rights and interests of car owners whose warranty expires after 65438+1October 20 to April 30.
Worry-free travel provides car owners with free rescue service within 50 kilometers of one way, as of March 31; Worry-free car use refers to providing free electricity and charging services for vehicles with lost batteries; Worry-free renewal is to provide remote renewal service for car owners; Worry-free service, that is, 24-hour online consultation and road rescue service.
It is worth mentioning that in addition to the rights and interests of the above activities, the hardest hit areas in Hubei Province can also enjoy the exclusive care of car owners and the exclusive care of anti-epidemic heroes launched by the Great Wall. Among them, the owner's exclusive care, that is, the Great Wall brand vehicles in the hardest hit areas of Hubei Province can enjoy unlimited mileage free rescue services; Free air conditioning filter to the owner of Hubei Great Wall; Wuhan Great Wall owners will be exempted from working hours.
If you are still the owner of the Great Wall who is involved in the front line of anti-epidemic, you can also enjoy the exclusive care of the anti-epidemic hero, including extending the vehicle warranty of the Great Wall owner who is engaged in anti-epidemic medical work for 2 years/50,000 kilometers, 1 0,000 yuan love fuel card, and two free basic maintenance. In short, in order to fight the epidemic, Great Wall Motor has also invested heavily in services.
GAC Toyota combines online and offline services.
Recently, in order to protect customers and employees from novel coronavirus, GAC Toyota launched a series of new service measures. For example, customers can consult cars online, make an appointment for test drive, book cars for payment, approve loans and make an appointment for maintenance.
At the same time, Guangzhou Automobile Toyota's offline sales stores will also take epidemic prevention measures, including high-frequency disinfection of exhibition cars and test cars, requiring salesmen to wear masks and carry out health tests to prepare a separate negotiation space for customers. Of course, if you need it, the store can also provide services such as maintenance, appointment for car delivery, vehicle disinfection and 24-hour rescue.
Hongqi pushes three customer service policies.
Buying a car recently learned that during the epidemic, Hongqi Automobile specially formulated three service policies for car owners: providing extended warranty, "4+3" caring activities, and in-car video display related operations. Among them, extended warranty means that Hongqi will extend the maintenance of its models for 3 months to ensure that users can enjoy the lifetime warranty qualification normally.
The "4+3" caring activities include four active caring services, such as free replacement of air conditioning filter elements during maintenance to ensure healthy travel; Free door-to-door pick-up and delivery of cars, disinfection after maintenance; Remote renewal and door-to-door delivery of insurance policies; Accident handling and maintenance, assisting customers all the way. In addition, Hongqi also carried out three health protection tasks, including comprehensive disinfection and reception protection of the experience center; Customers who come to the store to check their temperature and give away masks; Guide to epidemic prevention of private cars.
Regarding the video showing the relevant operation in the car, Hongqi made a short video of 19 to answer the operation questions that customers usually ask.
Britain and finidi promote the three major customer services to reduce the pressure on dealers.
In the face of the epidemic, finidi actively responded to the call of the state to reduce travel, providing accurate reservation services for car owners, maximizing maintenance efficiency and reducing car owners' time in the store; Provide door-to-door pick-up and delivery services for car owners in need; Provide 24-hour road rescue and other after-sales services. In addition, finidi, England also provides car owners with 14 days to postpone the repayment of car loans, thus reducing the repayment pressure.
For customers, British finidi provides customers with convenient online car selection services through new channels such as the "introduction of vehicle functions" function of mobile marketing platform and WeChat video car talk; If you buy a car, customers can choose online order delivery and online delivery, in the form of mail delivery; When buying a car in the store, finidi will ensure that the whole area in the store is disinfected, so that customers can look at the car with peace of mind.
Of course, now is an extraordinary period, and it is estimated that there will be very few people buying cars in the store. In order to reduce the pressure on dealers, Britain and finidi have introduced ten measures, including providing discount support for dealers' inventory, reducing the financial interest of dealers' wholesale sales and delaying the payment period.
Jaguar Land Rover comprehensively improves dealer services.
Recently, the car buyer learned from the official that Jaguar Land Rover has launched a series of new measures for customers and dealers in order to reduce the pressure on dealers, protect consumers' health and quickly adjust its strategic deployment. Among them, the "decompression policy" is launched for dealers, aiming at providing stronger support for all dealer partners.
For customers, Jaguar Land Rover has launched a "three-hearted guarantee" policy, that is, peace of mind to the store, peace of mind to buy a car and intimate maintenance, to protect customers' health in all directions. In the "Safe Car Purchase" section, Jaguar Land Rover not only brings customers a brand-new car purchase experience through the online flagship store, but also brings customers a 360-degree car viewing experience through the online intelligent exhibition hall, so that customers can fully understand the relevant information of the new car.
The above are the latest service measures collected by car buyers. The purpose of these new measures is very simple, that is, it is convenient for everyone to choose a car in a healthy and safe situation and reduce the trouble of vehicle maintenance during the epidemic. In short, the latest service measures of car companies are also a manifestation of a sense of responsibility. I believe that more car companies will announce their new service announcements.
This article comes from car home, the author of the car manufacturer, and does not represent car home's position.