Does Nanjing Postal Savings Bank pretend to ask for help? After the bank card is swallowed, you can contact the security center.

The emergency help intercom button in the self-service bank is used for emergency help when customers encounter illegal injuries such as robbery and attack during the withdrawal process. This button is connected to the monitoring and command center of the local branch of the bank. You can call for help directly by pressing the button. This construction project is one of the bank security technical prevention projects stipulated by the Ministry of Public Security, which means that this button must be installed in the self-service bank of the bank and the connection should be kept smooth. Is there an obvious button on the wall of the self-service bank?

However, if the landlord wants to deal with the common problems of using self-service equipment such as swallowing cards and banknotes, he does not use this intercom button to deal with them. Generally, there will be problems such as card swallowing, card slip and so on in CRS, CDM and ATM of self-service banks, which are handled in two ways.

1. Self-service equipment is in line type (the equipment is beside the bank business hall or in the bank hall).

If there is a problem with the self-service equipment in the bank, you can generally bring your ID card to the bank counter during working hours, and ask the staff to help you take out the card directly and go through the card collection procedures.

But the handling of card money is different from bank to bank. It is common to go to the counter to fill in the complaint form of self-service equipment failure and wait for a refund from the bank. Most banks will arrange background verification after accepting it (generally, the refund can be made the next day, and a few special cases can last for 7 or 8 days). If the feedback is true, the bank backstage will directly refund the money to the account you want to deposit. There are also very few banks that will directly open the machine and return it to you.

2. Self-service equipment is offline (the equipment is alone in shopping malls, stations and other places, not next to banks).

(1) If you know which bank outlet this equipment is managed, you can take your ID card to the management outlet of this equipment to get it the next day.

(2) If you don't know which branch of the bank is responsible for the management of this equipment, call the customer service phone of the bank directly, and turn to manual service for feedback, telling you the location, name, ID number, card number and problems of the withdrawal machine, and the customer service will tell you where to get your debit card.

The above situation occurs on the self-service equipment at night, and it is the most effective solution to directly call the customer service of the bank where the self-service equipment belongs and give timely feedback.