"123 15" was set up by People's Republic of China (PRC) and the State Administration for Industry and Commerce on March 1999, and then went online on 123 15 Internet platform.
The State Administration of Market Supervision recently announced that by the end of 2020, the telephone number of market supervision complaints will be unified as "123 15".
Dialing method
After dialing 123 15, if you need to complain or report, please answer the questions according to the staff's prompts, truthfully tell the facts, reasons and requirements of the complaint, and tell your name, address, telephone number or other contact information as well as the name, address and telephone number of the respondent.
In addition, there is a charge for calling 123 15. Consumer complaint cases shall be under the jurisdiction of the administrative department for industry and commerce where the operator is located. For example, if a merchant needs the area code where the merchant is located in a different place, it is+123 15.
Call request
1) When your rights and interests are infringed, the respondent is under the jurisdiction of the administrative department for industry and commerce;
(2) When your rights and interests are infringed in the process of consumption;
(3) when discovering fake and shoddy goods and "dens" for manufacturing fake and shoddy goods;
(4) When you find false advertisements and deceive consumers; Please call 123 15 to report the complaint, and we will help you mediate the dispute. If violations are found, we will investigate and deal with them according to law.
matching condition
(a) there is a clear defendant; (Be sure to know the specific business information, such as store name, address, telephone number, etc. Before you complain. )
(2) Having specific appeal requests, facts and reasons;
(3) Within the jurisdiction of the administrative department for industry and commerce; (The jurisdiction can be divided into: responsible for market supervision and management and administrative law enforcement. Jurisdiction covers both functional and territorial aspects)
(four) consumers need to buy, use goods or receive services for daily consumption.
"123 15" is an important task for the national industrial and commercial administrative authorities to accept consumer complaints and reports, mediate consumer rights disputes, investigate and deal with economic violations such as cases of infringing consumers' rights and interests and manufacturing and selling counterfeit and shoddy goods, and supervise and manage the market and administrative law enforcement.