Petition regulations
Twenty-second letters and visits made by petitioners directly to administrative organs other than the letters and visits offices of people's governments at all levels in accordance with the provisions of these regulations shall be registered by the relevant administrative organs; Letters and visits that conform to the provisions of the first paragraph of Article 14 of these regulations and fall within the statutory functions and powers of this organ shall be accepted, and shall not be prevaricated, perfunctory or delayed; For petitions that do not fall within the scope of functions and powers of this organ, the complainant shall be informed to submit them to the competent authority. The relevant administrative organ shall give a written reply on the spot if it can answer whether it is accepted or not after receiving the petition; If you can't answer on the spot, you should inform the complainant in writing within 15 days from the date of receiving the complaint. However, unless the complainant's name and address are not clear. The relevant administrative organs shall inform each other of the acceptance of letters and visits.
Article 28 When handling letters and visits, administrative organs and their staff members shall fulfill their duties, act impartially, find out the facts, distinguish their responsibilities, publicize the legal system, educate and guide them, and properly handle them in a timely manner, and shall not shirk, perfunctory or delay.