operating duty
Skill requirements
relevant knowledge
One,
customer service
(1) Receiving customers
1. Can use polite language.
2. Be able to communicate with customers and understand their needs.
1. Social etiquette knowledge
2. Industry service taboos
(2) Providing services
1. Be able to serve customers actively, enthusiastically, patiently and thoughtfully.
2. Be able to take the initiative to package goods and gifts for customers.
1. Medical commercial service specification
2. Packaging knowledge
Second,
Drug introduction
Introduce drug knowledge
1. Can read common names, trade names and English abbreviations of commonly used drugs.
2. Can introduce the indications and usage of commonly used drugs.
3. Can distinguish between prescription drugs and over-the-counter drugs
1. Generic names, trade names and English abbreviations of drugs
2. Indications and usage of commonly used drugs
3. Basic knowledge of prescription drugs and over-the-counter drugs
Third,
Drug sales
(A) sales preparation
1. Can clean the business premises according to the hygiene requirements.
2. Can count and add drugs according to the pre-sale operation procedures.
Pre-sales operation procedures of drug sales
(2) Sales implementation
1. Can correctly distribute medicine, collect money and give change.
2. You can fill in and review bills.
3. Be able to make daily sales settlement and fill in daily reports.
1. Relevant provisions of the Negotiable Instruments Law
2. Operating procedures for drug sales.
3. Types and writing methods of tax bills
(3) Sales records
1. can record the name, specification, quantity and amount of drugs sold.
2. Be able to collect customer information and opinions and record them.
1. After-sales operation procedures for drug sales
2. Commodity circulation and voucher management of drug business
Fourth,
Drug display and storage
(1) classified display of drugs
Can be classified according to the purpose, dosage form, nature and management requirements.
Understand drug classification and related laws and regulations
(2) Drug storage
1. Drugs can be stored according to their properties.
2. Be able to record and control the temperature and humidity of business premises and warehouses.
Basic requirements for drug storage,
customer service
(1) Receiving customer inquiries
1. Can correctly receive customer inquiries and make records.
2. Can correctly handle the customer's letters and calls and make records.
1. Types of consulting services
2. Knowledge of pharmaceutical business services
(a) handling customer complaints.
1. Handle customer complaints correctly and make records.
2. Be able to handle return events.
1. Skills for handling customer complaints
2. Principles and procedures for handling customer complaints
Second,
Drug introduction
Introduce drug knowledge
1. Can recommend drugs according to customers' needs.
2. Introduce the functions, uses, adverse reactions and precautions of commonly used drugs.
3. Be able to read prescription language
1. Basic knowledge of common diseases
2. Functions, uses, adverse reactions and precautions of commonly used drugs
3. Prescription structure and prescription language
Third,
Drug purchase and sale
(1) Purchasing drugs
1. You can fill in the first camp variety management approval form.
2. Be able to sign purchase contracts.
3. Be able to make purchasing plans according to purchasing, sales and inventory trends.
4. Be able to sort out, analyze and archive supplier information and procurement records.
1. Provisions on the first variety
2. Types of procurement contracts and matters needing attention in signing them
3. Key points of purchasing planning
4. Contents and requirements of procurement records
5. Contents and requirements of customer files
(2) selling drugs
1. You can sign a sales contract.
2. Be able to sort out, analyze and archive customer data and sales records.
3. Be able to adjust the price correctly.
1. Types of sales contracts and matters needing attention when signing them.
2. The relevant provisions of the price management
3. Basic knowledge of negotiation
4. Contents and requirements of sales records
Fourth,
Drug storage and maintenance
(A) the daily maintenance of drugs
1. Drugs that can be put into storage and returned can be accepted.
2. Be able to manage drugs with expiration date.
3. Be able to check the appearance of drugs in the warehouse.
4. Can record quality work ledger, establish and maintain files.
1. Knowledge of drug storage and maintenance
2. Record requirements of various ledgers
3. Physicochemical properties and stability of drugs
(2) Disposal of unqualified drugs and returned drugs.
1. can distinguish counterfeit drugs from inferior drugs from their appearance and packaging.
2. According to the prescribed procedures to deal with unqualified drugs and returned drugs, and form a record.
1. Provisions on handling unqualified drugs and returned drugs
2. Detailed rules for drug acceptance
Verb (abbreviation of verb) economic accounting
(a) commercial computing
Ability to calculate sales discount rate and profit.
Decomposition method of profit calculation
(2) Commodity inventory
Be able to conduct inventory counting and settlement correctly.
Accounting procedures for enterprise management
(3) Settlement of accounts receivable and accounts payable
Accounts receivable and accounts payable can be settled.
Handling of accounts receivable and accounts payable