Responsibilities of customer service specialists in financial industry companies
1. Accept customer inquiries, record the contents of customer inquiries and complaints, and give customers feedback according to the corresponding process.
2. Be able to find the needs and opinions of calling customers in time, and record and report them.
3. Provide customers with complete and accurate solutions and information, solve customer problems and provide quality services.
4, good work execution, in strict accordance with the norms and procedures for work or related operations.
5. Share information with colleagues or supervisors, accumulate knowledge and provide basis for process improvement.
6. One-stop solution to customer needs, providing customers with a full set of consulting and card purchase services.
Job responsibilities of customer service specialist in network company
1. Communicate with customers through online chat tools to promote sales.
2. Respond to telephone consultation and network consultation.
3. Accept telephone orders and online orders, and process orders.
4. Visit and maintain customers and service orders.
5. Record and summarize the consultation events, analyze them in time and feed them back to the superior supervisor.
Responsibilities of customer service specialist in e-commerce company
1, responsible for the communication between the company and bank customers, and handling the demands made by bank customers.
2. Responsible for bank order management.
3, responsible for communication with the company's product department.
4, cooperate with the department manager to complete the corresponding work.
Responsibilities of Customer Service Specialist of Navigation Company
1, responsible for the daily monitoring and management of the monitoring and management platform.
2. Enter the vehicle equipment ID and other related information to manage the SIM card.
3. Be responsible for the training and support of the company's software monitoring system and hardware equipment.
4. Be responsible for the daily operation and maintenance management technical support, online answering questions and training of the company's software monitoring platform.
5. Be responsible for tracking and supporting the daily testing technology of GPS vehicle-mounted equipment and monitoring system platform of new customers of the company.
6. Be responsible for answering the company's customer service calls and answering technical questions.
7. Be responsible for the daily management of the company's system platform system (database backup, daily upgrade and maintenance during service).
8, responsible for the scheduling of engineering installation personnel, management and coordination of engineering construction.
Job responsibilities of online shop customer service specialist
1, online customer service of the company's online trading platform.
2. Pre-sales support: product introduction, guiding and persuading customers to reach a deal.
3. Sales tracking: tracking the production, delivery and logistics status of customer orders.
4. After-sales service: handling customer feedback, returning goods, handling complaints, etc.
qualifications
Generally speaking, the qualifications of accounting specialists are as follows:
1, experience in customer service and telemarketing is preferred, diligent and dedicated, with strong sense of responsibility and clear thinking.
2, standard Mandarin, articulate, understand consumer psychology, strong language skills, good at communication.
3. Clear mind, quick thinking, good sense of sales and service, patient and meticulous work.
4, good personality, patience and responsibility, good health, can do a good job for a long time.
5. Teamwork spirit, basic computer skills, and experience in online sales or telemarketing are preferred.
6. Proficient in computer use, typing speed is above 50 words per minute, familiar with office software and network tools.
7. Knowledge of cosmetics and basic nutrition and health products or working background in this industry is preferred.
Psychological quality requirements
1. Strain force of "not surprised"
2. Ability to withstand setbacks
3. Emotional self-control and adjustment ability
4. Full of emotional support ability
5. Positive attitude and never give up.
Personality quality requirements
1. Patience and tolerance are the virtues of excellent customer service staff.
Don't promise easily, but keep your word.
3. Be brave in taking responsibility
4. Have the heart of fraternity and treat everyone sincerely.
Modesty is one of the elements of customer service.
6. Strong sense of collective honor
Skills and quality requirements
1. Good language skills.
2. Rich industry knowledge and experience.
3. Skilled professional skills
4. Elegant body language expression skills
5. Quick thinking and insight into customers' psychological activities.
6. Good interpersonal communication skills.
7. Have professional customer service telephone answering skills.
8. Good listening skills
Comprehensive quality requirements
1. The service concept of "customer first"
2. Ability to handle work independently
3. Ability to analyze and solve various problems
4. Reference materials of interpersonal coordination ability
Different industries and companies have different requirements for the job responsibilities of customer service specialists. Friends should take up these responsibilities as soon as possible according to the requirements of the industry and the company, so as to achieve excellent work results.
Further reading: How to buy insurance, which is good, and teach you how to avoid these "pits" of insurance.