(a) consumer rights protection and complaints about economic violations;
(two) complaints about the work style and efficiency of the government and its departments and institutions;
(three) advice, opinions and suggestions on the responsibilities, policies and regulations and procedures of government departments;
(four) opinions and suggestions on the economic, social, cultural and urban construction and management of our city.
Shantou 12345 government service convenience hotline will not accept the registration for the appeal reflecting the following contents.
What is the neglected content?
(1) Violating the provisions of the Constitution, laws and regulations;
(two) according to the law through litigation, arbitration, administrative reconsideration and other ways to solve or have been solved:
(three) involving the functions of Party committees, people's congresses, CPPCC, courts, procuratorates, military and armed police;
(4) Letters and visits that have been accepted or are being accepted;
(5) fabricating or distorting facts, spreading rumors and disturbing social order;
(six) using uncivilized language to insult, harass, slander or attack others or institutions;
(seven) the complaint is unclear, repeated or has no specific content;
(8) Consultation, complaint or report beyond the functional scope of 12345 platform;
(9) The problems reflected are not within the jurisdiction of this Municipality;
(ten) the provisions of the regulations on letters and visits shall not be accepted.
To summarize the consultation on administrative examination and approval, social affairs and service matters; Social assistance in social relief and social security; Complaints and reports on administrative efficiency, urban management, labor security, consumer rights protection, public transportation, public health, environmental protection and market supervision; (4) Opinions and suggestions on public management, public services and economic and social development.
Legal basis: Shantou Municipal People's Government issued Shantou 12345 Administrative Measures for Government Service Hotline. Article 2 The term 12345 hotline as mentioned in these Measures refers to the working platform established by the Municipal People's Government based on the code number 12345 to provide unified services to the society.