When consulting Alipay's artificial customer service, why did the conversation end when I asked a question?

Did you get through to the manual customer service phone and send a text message to the other party? The manual customer service phone is a direct conversation between you and customer service. It's not the SMS. If the problem is sent by SMS, there is a convenient Alipay sms channel number. At the end of the call, it may be that the customer service of the other party didn't hear your feedback on the other end of the phone and automatically hung up if it couldn't communicate.