(2) Guidance (+professional foundation)
(3) Consultation (+practical application)
(1) Contact and introduce yourself. Thank you for your trust.
(2) Clarify the consultation process and set up the notice.
(3) Inform visitors of the importance of the information receiving form and remind them to fill it out carefully. (It can be agreed that visitors can make an appointment for consultation after filling out the information storage form. )
(4) Determine the consultation time: public consultation is generally a single time, and one time is generally 1h, which shall not exceed1.5h..
(5) Consultation methods: telephone, WeChat voice and conference. (Network consultation should ensure quiet environment and smooth signal)
(6) If it is a negotiation between friends, you need to clarify your new identity and return to the original relationship after negotiation.
2.2. 1 Delay in submitting the information receipt.
(1) When communicating, you need to agree to fill in the form before making an appointment.
(2) In the process, you can also ask if there are any problems in filling out the form. What can I do for you?
2.2.2 The storage table is written too little or some information is not written.
(1) Information is confidential, difficult to fill in and selectively ignored.
(2) If you can't sort out your own problems, you can talk about this problem in the consultation process.
2.2.3 No one can be found at the appointed time.
(1) Maybe the visitor really has something to do. We can reschedule.
(2) If the visitors don't pay enough attention, they can communicate whether to reschedule or cancel.
2.2.4 I sent you a lot of voice messages before consulting.
You can tell the other party that the information has been received, and you will check it with the information on the admission form and make a specific response during the consultation. There is no need to answer every message during non-consultation time.
2.2.5 Do we have to make admission forms and evaluations? I have done an evaluation before. Do I need to do it again?
(1) It is best to fill in the admission form, which is convenient for visitors to sort it out by themselves and for consultants to prepare.
(2) Only after the evaluation is completed can you enjoy the results.
2.2.6 What should I pay attention to in the process of evaluating and receiving forms?
Personal dressing in a quiet environment.
2.2.7 What is career counseling?
(1) Career counseling is to help visitors see themselves clearly (value needs, interests, ability advantages, etc. ) and possibilities (including career choices and development paths) Through counseling, we will finally formulate landing goals and action plans, sort out possible difficulties and challenges, and find solutions in advance.
(2) Consultants provide more methodologies (that is, "teaching people to fish"), guide visitors to explore themselves and the workplace, and help visitors find places that ta can't find. The action of visitors is an important factor to ensure the effectiveness of consultation.
(3) Consultation is not a fairy guide, and the consultant can't help the visitor make a decision.
2.2.8 What is your consultation idea?
Consultation summary (taking positioning consultation as an example);
(1) Confirm the visitor's expectation (or/and current confusion) for consultation;
(2) Introduce the general consultation framework and process;
(3) information collection;
(4) Determine the consulting objectives;
(5) the determination of consulting objectives;
(6) scheme construction;
(7) Action to advance.
Questions and answers
Before or between consultations, if you have any questions about consultation time, consultation process and homework, homework time, etc. You can ask questions on WeChat, and the consultant will give you a voice or text reply within 24 hours.
The problem of career confusion needs to be communicated, discussed and solved in the consultation process.
2.2. 10 consultation table
Generally, it is WeChat voice or telephone;
If it is the same city, both parties can make an appointment with a consultant nearby after mutual consent.
2.2. 1 1 About the difference between career counseling and psychological counseling
This consultation is a career consultation, and it does not deal with the problems in the category of psychological consultation. In border areas, consultants will remind you.
(1) Get into consultation faster and focus on one goal.
(2) Have a preliminary understanding of visitors and establish a good relationship.
(3) Form your own consultation hypothesis, and better cut into consultation.
(4) Collect information according to the background of visitors, and don't panic if you have food in your hand.
(1) See the information collection table:
(2) Look at the evaluation information: the evaluation result conflicts with the work. Is this conflict consistent with the questions raised by the visitors?
(three) according to the information to form a preliminary idea and plan;
(4) Let go of assumptions and plans: put forward clear information and verify it;
(5) Do research and interview for unfamiliar occupations.
(1) Thank you for your trust: Thank you for your trust in me, and thank you for your support and cooperation in the preparatory work.
(2) Invitation introduction: Hello, I am # #, you can call me # #. In the next conversation, what should I call you to make you feel more natural?
(3) Confidentiality statement: All information and materials provided by you are confidential. During the consultation, I also need you to keep my personal information and data confidential. Therefore, the confidentiality between us is mutual.
(4) Three principles of consultation:
(5) Time agreement: the formation of the problem is not a day or two, so the solution of the problem needs a process of exploration. But our consultation time today is about one hour. So let's focus on one problem.
(6) Start consultation:
This is your career/career counseling admission form. I drew a key point, including ...
Of course, these are all descriptions when you fill out this form. I want to know, if I let you talk now, what do you think is the problem you want to solve most?
There are ... a few questions that bother you. If there is only one hour today, which one do you want to solve most?
At the moment, which problem do you want to find out most?
Today, which question shall we start with?
If you can leave with the harvest in an hour, which problem must have been solved?
(1) Summary: What did we do together in today's consultation? What achievements have been made?
(2) the end of the relationship:
(3) Invite feedback: Thank you again for your trust today. Finally, I'd like to invite your feedback on my consultation today. The feedback link is XXX.
Summary and action report for visitors: including but not limited to what work has been done in the consultation process, what achievements and actions have been achieved, and what suggestions have been made for the career development of visitors?
Report to the supervisor for resumption: key consultation preparation, key dialogue, key consultation points, and issues to be blocked.
Key information of visitors, including name, phone number, e-mail address and company information, should be anonymous.
Let's talk about positioning and adaptation first.
(1) Distinguish your expectations from those of visitors;
(2) Visitors have many questions, and their expectations should be defined as one or more specific questions.
What are your expectations?
What did you get?
What's your plan?
(1) Determine the expected value.
(2) What?
(3) capability trinuclear analysis:
(4) Values screening (ranking of important values)-ranking of values and jobs.
(5) make a choice.