1. 1 service content
1) The contents of various services provided by Changan in calling system services shall be stipulated separately. The user hereby agrees that the company may change some or all of the service items without notifying the user.
2) The user hereby agrees that when using the service content and service items provided by Changan in the call system service, the user shall abide by the terms of use (including contract terms, precautions, instructions, subsidiary contracts, etc. ) formulated by the operator who provides the project content.
1.2 service upgrade
In order to ensure that in Call system can continuously provide novel and practical services, Changan in Call system will upgrade its services from time to time. In case of any change, interruption or termination of the free service, Changan in Call system will announce the change notice on the company website within 24 hours before the adjustment, and will not assume corresponding responsibilities.
1.3 service suspended
If the user has one of the following behaviors, An in Call system can suspend providing related services for the user. And when the user corrects the following behaviors, in Call system has the right to decide whether to reopen related services for the user according to the actual situation.
A. Violating the laws and regulations of China;
B. providing false registration information;
C. improper use of services;
D. use in Call products and services for any illegal purpose;
E. there are behaviors that damage other users;
F. Abuse of user rights;
G. acts that violate social customs and social morality;
H. Acts of inciting national hatred and discrimination and undermining national unity;
1. Spreading obscenity, pornography, gambling, violence, murder, terror or abetting a crime;
J. Acts that undermine national security, divulge state secrets, subvert state power and undermine national unity;
1.4 sales and transfer of vehicles
If the user sells or transfers the user's vehicle without formally notifying Changan in Call system, Changan in Call system will still charge the user all the service fees related to the vehicle regardless of the new owner of the vehicle. In order to avoid losses, users must go through the service transfer procedures before selling or transferring the vehicle, and clear all the private information stored in the vehicle terminal. Changan Automobile Co., Ltd. will not bear any responsibility for any damage to the privacy and loss of interests of users and their families caused by the user's failure to inform Changan in time to change the owner's information in the calling system.
1.5 vehicle terminal maintenance
In case of vehicle terminal failure, please contact the 4S store, which will conduct a comprehensive inspection of the user's vehicle and vehicle terminal. For failures beyond the warranty period or caused by human factors, the charging standard shall be subject to the publicity of the 4S shop. Or according to the requirements of 4S shop, after-sales maintenance personnel are responsible for maintenance matters.
2 openings
2. 1 service opening mode
On the basis of agreeing to the provisions of this contract, the user hereby agrees to apply for Changan in Call service through the Changan Franchisee Service Application Form.
2.2 contact information
A. Use the background service button on the vehicle terminal to communicate with Changan customer service in the calling system.
B. For service consultation, please call the 24-hour customer service telephone number 4006383996 or 4006383997 of Changan in Call system to get in touch with Changan in Call system. For vehicle fault consultation except vehicle terminal service, please call Chang 'an after-sales service hotline 4008886677 directly.
C. mail the letter to the after-sales service department of Block C, Dongyi International Media Industrial Park, Phase III, No.8 Gaojing Cultural Park Road, Chaoyang District, Beijing. 100025.
D. Changan Call System Website: www.incall.cn
3 using skills
1) If the network service is interrupted due to force majeure or other defects beyond the control of Changan Automobile Co., Ltd., Changan Automobile Co., Ltd. will not bear any responsibility, but will try its best to reduce possible losses and impacts.
2) The maximum compensation liability of Changan in Call system to users for any reason shall not exceed the service fee charged by Changan in Call system to users during the service period.
3) Changan in Call system will not compensate for other indirect losses except the direct losses specified in this agreement.
4) Users shall be responsible for the authenticity and accuracy of the information they provide to Changan in Call system, and Changan in Call system shall not bear the losses caused thereby.
5) The user promises to legally use all services provided by in Call, and abide by relevant laws and regulations during the use.
6) In order to ensure that users can normally use the services provided by Incoll, users need to ensure that their phone bills and traffic balances are sufficient. If the service cannot be used normally because the user fails to pay the relevant fees in time, Changan Incoll system will not bear the corresponding responsibility.
7) Service provision and restriction:
In Call provides services only in Chinese mainland. Incoll system provides services through wireless communication network and global positioning system (GPS). However, this service is not available in all areas of Chinese mainland (especially some remote and closed communication areas), and it is not applicable to all vehicles. The geographical location where you drive may affect the quality and efficiency of our services (including but not limited to navigation services). Incoll system can only run in the service coverage area of our wireless service provider. If your vehicle location is not within the service coverage area of our wireless service provider, even if your vehicle is equipped with the hardware equipment of in Call system, in Call system cannot provide service.
Incoll system will provide you with "airbag rescue" service. This service means that when the vehicle collides and the airbag bounces off, the vehicle-mounted terminal automatically connects with the service center, and the service center responds immediately, and assists the rescue agency to carry out rescue if necessary. Your vehicle must have an effective electrical system (including a fully charged battery) for the call system to work. You may need to turn up the volume to clearly hear or hear the voice of the calling system or customer service consultant.
Other uncontrollable or unforeseen problems may also cause us to be unable to provide you with on-call service at a specific time or place, or may affect the quality of on-call service. For example (including but not limited to): hills, tunnels, weather, the design and construction of the electrical system in your car, traffic accidents that damage important parts in your car or cause wireless network congestion. In Call is not responsible for the delay or stagnation of service caused by failure to take reasonable measures, natural disasters or factors beyond our control. For example (including but not limited to): electrical failure of public utilities, acts of war, government measures, terrorist attacks, riots, labor shortage or related equipment failure (including Internet, computer, telecommunications or other equipment failure).
Limited by the development of map technology, there may be some mistakes or omissions in the navigation route we provide you. For example: (including but not limited to) related information such as project construction, seasonal roads, new roads or road closures. Therefore, in the daily driving process, please be sure to abide by domestic traffic and road laws and regulations, and at the same time, be sure to make careful judgments according to road conditions to ensure safe and legal driving.
8) Service providers
Incoll cooperates with many companies, individuals and government agencies to provide you with telephone services. In this agreement, "service provider" refers to any individual, company or economic entity that provides services, equipment or devices related to call service. Including but not limited to: wireless service providers, public security organs, emergency rescue and service departments (such as police, fire and ambulance personnel), trailer companies, etc.
Relationship between incall and service provider
Incoll and service provider are independent business entities. Unless otherwise specified in this agreement, Call and Service Provider shall not be agents or representatives of the other party to any extent. Incoll's responsibility is limited to providing a bridge for you or your vehicle to contact the service provider. When you or the in Call system in your car is activated and sends out a demand signal, if you need the help of a service provider, our customer service consultant will help you get in touch with the service provider you need or transfer your demand to the relevant service provider. However, we cannot guarantee that all service providers will respond or respond in time, nor can we assume the responsibility arising from whether service providers can respond and respond in time. When the vehicle is driving, please use the system carefully to ensure the driving safety of users. Changan in Call system is not responsible for any consequences caused by this.
10) After the user completes the user registration and opens the service to become a formal in Call customer, no matter whether the user actually uses the service or not, as long as the service demand is sent from the registered vehicle under the user account, the user will be the service user by default and be responsible for all the services he has enjoyed. (Except for some specific services or using services through unregistered contacts, Changan in Call system will not actively ask customers to provide personal identification information, nor will it actively ask people who use personal identification information of users or other information of users' vehicles or accounts whether they are officially authorized by users. If the user or anyone who uses the user's vehicle uses the service to commit crimes or other improper acts, or violates the service regulations, the user shall be responsible for all disputes or claims arising therefrom and all direct or indirect expenses arising therefrom, and pay corresponding compensation.
1 1) changan in Call system will use the user's relevant information under the following circumstances.
Provide services for users;
When Changan in call system needs to contact users actively;
When analyzing service data or conducting market research to improve service functions;
When providing vehicle-related data to vehicle manufacturers;
Abide by national laws and regulations to prevent illegal and criminal activities;
When a third-party service provider provides services to users, the data required for providing services;
Other necessary matters related to providing on-call service without violating laws and regulations.
Changan in Call system will not use users' personal information for other purposes, unless the terms listed in this note or the requirements of national laws and regulations.