2. Provide the goods temporary storage report required by Lenovo.
3. Coordinate abnormal problems between delivery drivers and customers.
4. Provide commodity information for customer consultation.
5. Disposal of damaged goods.
6. Matters related to customer delivery reservation (system, mail, telephone)
7. Import and maintenance of Lenovo information (system)
8. Other jobs.
Responsibilities of logistics customer service in logistics companies 2 1. Strictly abide by the company's rules and regulations, obey the organization and distribution, keep company secrets, be proactive, conscientious, flexible and innovative.
2. Receiving orders: after receiving a phone call to ask the name of the other company, finally ask the other party to leave contact information for future communication. Ask each other about the product name, category, starting and ending place, how much each batch costs, when to operate, and what special requirements are there. It is best to ask the other party to provide the MSDS of the product. After understanding the other party's demand, according to our existing resources, if we can quote at that time, we will quote at that time. If we can't quote at that time, we will tell the customer that we need to analyze the product, measure the distance and call him later to quote. (Search by price) Whether the price is available or not, we must reply to the customer within 8 hours.
3. Place an order: clearly write the customer's requirements and precautions on the list of internal ministries and submit them to the documents.
4. Information input: enter the detailed information into the table to facilitate the search.
5, the daily volume of goods into a report.
6. Tracking: Check the delivery tracking table every day and inform the customer of the information.
7, exception handling, if there is any abnormal situation, immediately feedback to the superior, you can handle it yourself, you must respond if you can't handle it.
8. Document management: We will sort out the receipts to customers every month, and customers will keep them if they don't want them. We will sort out the driving list, arrange the customer's delivery date in the invoice and sort out other documents.
9. Reconciliation: reconcile the details with the documents every month, and invoice as soon as possible after confirming the expenses with the customers.
10. Accounts receivable: cooperate with the Finance Department to confirm the unpaid accounts with customers every month.
1 1. Answer customers' phone calls: No matter who calls every day, make corresponding records and reply to customers within 5 minutes.
12, statistical analysis of customer satisfaction
13. Customer files will be updated from time to time.
14, monthly operation statistical analysis
Logistics customer service responsibilities of logistics companies 3 0 1. Be responsible for coordinating the collection of materials arriving at the station and the outward transportation of goods, and for reimbursement and payment of freight and establishing corresponding account books.
02. Be responsible for coordinating and completing the automobile transportation of products, arranging the handling work and handling management.
03, responsible for the preparation of train wagon plan and automobile transportation plan and responsible for the specific implementation, responsible for the maintenance and management of special railway lines and the management of self-provided tankers.
04. Responsible for vehicle dispatching and vehicle safety, safety and skill training for truck drivers and forklift workers, maintenance and management of transportation equipment and coordination of maintenance work.
05, to assist the superior to implement the management and assessment of subordinates.
06, responsible for transportation cost analysis and control.
07, complete other work arranged by the superior.
Logistics customer service responsibilities of logistics companies 4 1. Responsible for daily communication and maintenance of customer relationship, and constantly increase delivery orders;
2, responsible for the daily statistics and maintenance of vehicles, increase the number of vehicles;
3. Be responsible for recording incoming calls, receiving visiting customers and arranging waiting vehicles;
4. Internal communication and cooperation (internal management coordination such as exception handling and financial settlement);
5. Be responsible for the management of tracking services during the transportation of goods;
6. Receiving, examining and handing over the receipt of the vehicle;
7. Assist superiors to deal with emergencies or emergencies.
Responsibilities of logistics customer service in logistics companies. Responsible for assisting in receiving customers; Earnestly complete the objectives and tasks set by the company for its corresponding positions.
Responsible for invoicing, labeling, timely transmission of information, and help customers query commodity information.
Responsible for the development of customer resources, interested customers should immediately report to the department manager and deputy general manager or general manager; And assist in communication and negotiation.
Report the work situation of the day to the department manager carefully and in detail every day, and assist in filling out the work report of the day.
Responsible for contacting customers, according to customer requirements and design conditions, timely and accurately feedback relevant information to the company to fill in the design work order.
Quickly report the important information, requirements and suggestions of customers to the department manager, deputy general manager or general manager.
Seriously complete other temporary tasks assigned by the company.