As the front desk, I am responsible for contacting customers and receiving customers, which can be said to be an image of the company. So a requirement for etiquette is also very strict. At the same time, there will be some skills and methods for customer reception. I am also learning, slowly changing, making myself more professional and calm. From the beginning, I was a little flustered and uncomfortable. Now communicate with customers smoothly and receive customers. I have also made great progress, and I am very grateful to my colleagues who have been taking me. At the front desk, I couldn't solve many problems, but my colleagues helped me and let me know how to do it. Through several months of work, I also know that the front desk seems to be a very basic position, but it has to deal with many people. If you know little, you can't actually receive customers well. You need to know a lot about the company to communicate with customers better.
When I do things, I also do everything carefully. I ask questions that I don't understand and get along well with my colleagues. I know my colleagues better. For the company, I ask questions that I don't know, so that I can handle things better, not that I can't solve things when I encounter them. The front desk looks like a simple job, but there are many people I need to communicate with. In addition to customers, there are recruiters, and colleagues in the department sometimes have some needs that I need to deal with. In the process of communication, there are also many things I need to know. Otherwise I can't do things well. Some colleagues even told me what to say, and I can't just say it.
Now I am a regular worker, so I need to continue to work hard to do a good job in reception at the front desk. Only by doing what you should do well can you increase your experience and have a better career path in the future. If I can't even do the basic work at the front desk well, it will be even more difficult for me to do some complicated things well. Only by continuous efforts can my ability be further improved.
Summary of probation work in front desk company II. I have been in the company for more than a year. Here, I started my work as an employee from a school student, and learned more knowledge and skills, which improved in all aspects. With the support of the leader and the help of my colleagues, I finished my work well. I am very grateful to the company leaders for giving me this growth platform, so that I can continue to grow and learn in my work and improve my own quality. Now I will summarize my work in the past year as follows:
I. Daily work
1. Make things detailed, organized and standardized. The work at the front desk is trivial, sending and receiving faxes, emails and newspapers, maintaining office equipment, delivering water and receiving different visitors. When I first came into contact with work, sometimes things got together, and I couldn't cope with it, as if I was in a hurry. Although the work was completed, some details were not noticed during the work, and things seemed chaotic. The efficiency is also low. After continuous exploration and summary, I realized that in order to complete these tasks with high quality, we should first make an overall plan for the work, and then start with the details to maintain a good working condition and improve efficiency. Only by constantly improving ourselves can we be competent for seemingly simple administrative work. Now, we have been able to better coordinate our work and try to properly handle the details of our work. Strive to give you the best support and service, constantly improve your business level, and always demand yourself according to professional standards. At the same time, standardization needs to be strengthened, and I will pay more attention to this point in my future work.
2, to maintain a good working condition, low is king, low is the sea. Administration itself is a service and support work, especially the reception at the front desk. When a customer visits or the company has a large meeting, the front desk will be responsible for some tea preparation and service, understand everyone's needs and serve everyone in time. Drivers who pick up other people, such as newspaper delivery, water delivery and visitors, should also be considerate and reflect the good image of the company. Only by maintaining good working conditions can the service quality be improved. In the process of work, I ask myself to avoid negative emotions, keep in mind my job responsibilities, always put my position at a suitable height, and devote myself to my work with the attitude of serving others and improving myself. This is also a necessary accomplishment for an administrative staff.
3. Learning communication and teamwork communication are indispensable abilities for a person to exist in this society. The front desk work needs to deal with many people at home and abroad and all sectors of society. Communication, good and effective communication is particularly important. In this year's work, communication is basically smooth, but there are also many problems. When something happens, in many cases I lack enthusiasm and initiative in communication. Always take time to think, instead of understanding and communicating in time, and deal with things a little passively. So it also wastes some time and reduces work efficiency. This is a very unprofessional aspect. Proactively solve problems. Not only can you finish your work better, but you can also encourage yourself to develop the quality of not escaping and being responsible to the end. In the future work, I will use this standard to demand myself and strive to finish the work better. The company is a whole, and every employee is a part of it. No matter what position we are in or what job we are engaged in, we cannot do without the cooperation of our colleagues. This requires us to have team spirit. On the basis of good communication, actively cooperate with colleagues, unite and cooperate, in order to do a good job. This is also deeply felt at work. I will, as always, cooperate seriously and actively, and at the same time be strict with myself and do all the work well.
Second, strengthen their own skills and literacy.
When I leave school and enter the workplace for the first time, my ability and experience are very lacking. After this year's study and accumulation, we have been able to ensure the normal operation of all the work in this position, but there are still many shortcomings. I also look for shortcomings in my work, study hard and cultivate my ability. At present, I have learned relevant professional knowledge through-,including the professional quality and ability improvement of the front desk, file management, administrative overall management and other related contents. The knowledge of financial accounting is also lacking, and I am learning this knowledge. Through these studies, my skills have been improved to a certain extent. I hope I can have the opportunity to participate in relevant training in my future work and improve my work skills to a greater extent. I will study hard when I see some good working methods of my colleagues in my usual work. I really feel that every leading colleague around me is a teacher with different advantages, and everyone has something to learn. Sometimes work skills are not only learned from books or made by themselves, but also need to absorb the essence of others.
Three. Work achievements and existing problems
1, work result
Office equipment, vats of water and other accounts are complete; Services such as catering, hotels and reservations are basically perfect; Daily inspection and all kinds of maintenance are carried out smoothly; Various account reimbursement process specifications; Other services and follow-up work were carried out in an orderly manner.
2. Existing problems
(1) The work is not detailed enough: the front desk work is detailed, but there are many places I haven't done yet. In terms of service guarantee, the sanitary maintenance of the conference room, tea room, front desk hall and office hall on the second floor is not in place, and problems cannot be found in time, let alone solved in time. There are also problems with the cups used for entertainment and some service directions, which do not provide convenient services for everyone.
(2) Insufficient execution: When receiving instructions from leaders to complete a certain job, execution often gets stuck. This has something to do with your own understanding of tasks and instructions, and your own flexibility and movements.
(3) Low work efficiency: Due to their own knowledge structure and work skills, some work efficiency can't keep up. For example, some documents cannot be completed with good quality and quantity due to the lack of knowledge and skills of office software. The same is true for other professional jobs. The above problems will be solved in the work of 20xx. I really learned a lot in this year's work. I am very grateful to the leaders for their tolerance and support, so that I can have such an opportunity to work, study and grow. In the next work, I will make persistent efforts to do better.
Summary of the probation period of the front office company 3 1. Learn from practice and try to adapt to work.
As a new clerk, when I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments of the company in a short time. It is said that the front desk is the window of the company's external image, and every word and deed represents the company. Guests visiting the company should greet politely, answer and transfer calls kindly, handle the daily affairs of the office building seriously, treat colleagues humbly and sincerely, and so on.
Second, the main work:
1. Complete the matters assigned by the department:
As follows: Make restaurant consumption report twice a month (once every two months) and check with restaurant leaders; Make statistics on paper consumption and telephone records at the beginning of each month and submit them to the enterprise management supervisor for reporting, so as to save the company's resources as much as possible; Make monthly reimbursement forms for SF Express and Shentong Express freight and miscellaneous expenses and submit them to the Finance Department for reimbursement; And register the requisition list of office building mineral water (barrels, vials) and office equipment materials (paper, ribbons, ink cartridges).
2. Complete the daily work within the normal jurisdiction;
As follows: replace the ribbon of fax machine, spare copier and printing paper; Deal with tape and paper jam problems of fax machines, photocopiers and printers; Register paper consumption and outgoing phone records every day; Replacing drinking mineral water; And the portal management of the first floor corridor and sample reception room.
3. Information processing and work records:
As follows: filter incoming calls and transfer the received information to the required departments in time; Pay attention to the fax content and convey it to the superior in time; And record the contact information of suppliers and common contacts, so that you can see the information you need at a glance.
4. Notice and reception of visiting guests;
The following: put away the toilet paper, toilet paper, facial tissue and mineral water in the reception room for later use. When you see the guests standing up and smiling, guide them to the required place to wait for contact, hand in mineral water or make tea in time, and resolutely ensure that they don't leave until after work. If there are visitors during the break or any department needs anything, they will also rush to the reception desk for help at the first time. And assist in the application.
Summary of probation work of front office company 4 1. Learn from practice and try to adapt to work.
As a new clerk, when I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments of the company in a short time. It is said that the front desk is the window of the company's external image, and every word and deed represents the company. Guests visiting the company should greet politely, answer and transfer calls kindly, handle the daily affairs of the office building seriously, treat colleagues humbly and sincerely, and so on.
Second, the main work:
1. Complete the matters assigned by the department:
Make restaurant consumption report twice a month (once every two months) and check with restaurant leaders; Make statistics on paper consumption and telephone records at the beginning of each month and submit them to the enterprise management supervisor for reporting, so as to save the company's resources as much as possible; Make monthly reimbursement forms for SF Express and Shentong Express freight and miscellaneous expenses and submit them to the Finance Department for reimbursement; And register the requisition list of office building mineral water (barrels, vials) and office equipment materials (paper, ribbons, ink cartridges).
2. Complete the daily work within the normal jurisdiction;
Replace fax ribbon, spare copier and printing paper; Deal with tape and paper jam problems of fax machines, photocopiers and printers; Register paper consumption and outgoing phone records every day; Replacing drinking mineral water; And the portal management of the first floor corridor and sample reception room.
3. Information processing and work records:
Filter incoming calls and transfer the received information to the required departments in time; Pay attention to the fax content and convey it to the superior in time; And record the contact information and common contacts of suppliers, so that you can see the information you need at a glance.
4. Notice and reception of visiting guests;
Toilet paper, toilet paper, facial tissues and mineral water in the reception room should be put away in advance. When you see a guest standing up and greeting you with a smile, guide the guest to the required place to wait for contact, hand in mineral water or make tea in time for reception, and ensure that the guest will not leave work before leaving. If there are visitors during the break or any department needs anything, they will also rush to the reception desk for help at the first time. And assist in the application.
Summary of the probation period of the company's front desk 5. The three-month probation period has ended. In the position of administrative front desk in the comprehensive management department, I not only learned some work knowledge, but also learned how to be a man. As I just graduated from college, my work experience is undoubtedly lacking. I am very grateful to the company for providing me with the opportunity to learn and grow. In the past three months, I have completed many work events in the position of administrative front desk, but the main work events are as follows:
First, the front desk administrative affairs work
1, transfer switchboard calls, send and receive faxes, letters and newspapers;
2. Receive visitors and notify relevant departments;
3, office supplies recipients registration, printers, fax machines, photocopiers and other office equipment inspection;
4. Print and copy documents, and manage various forms and documents;
5. Supervise the attendance and registration of employees;
6. Update the company address book regularly;
7. Order daily drinking water and flower care;
8. Fill the small conference room with food in time;
9. Keep the front desk work area and company hall clean and orderly;
10, complete the affairs assigned by the superior and cooperate or assist others to complete other affairs.
Second, the daily reimbursement and month-end checkout:
1, and make daily piecemeal reimbursement at ordinary times. Electronic format, monthly classified backup, so as to check the account amount at any time.
2. Register the monthly expenses accurately and in detail, update and check the consumption amount with suppliers in time, ensure that the accounts at the end of the month are clear and timely and accurately reported to the financial department, reimburse and properly keep all the documents of the monthly expenses, and keep the invoices that need to be reimbursed in the form of retained copies for future inquiry or goods warranty.
Third, book air tickets and hotel work.
Search online for more favorable air tickets and book air tickets for employees on business trips. Reimbursement of airline tickets after employees come back from business trips. Hotel reservations are mainly for Mr. Wang and other important guests of foreign companies.
Fourth, fruit time and attendance work
1, a fruit time is held every two weeks. I am mainly responsible for purchasing, cleaning and cleaning after the fruit time.
2. Register attendance every day and summarize the attendance results once a week. Before the end of the month, it is necessary to summarize all attendance records and sort out the final attendance report, which will be signed by the finance department and the deputy general manager for confirmation.
Verb (abbreviation of verb) is engaged in personnel management.
1. Make an appointment for an interview, cooperate with personnel-related personnel, make a phone call to make an appointment for the interviewer, and receive the interviewer after the appointment. For example, let the interviewer do an interview in English or Chinese, and give the interviewer an interview and some follow-up work.
2. Handling of entry and exit procedures: all employees must go through relevant procedures whether entering or leaving; Such as issuing/collecting access cards, bus stops, keys to work cabinets and stationery.
In the future, I will work harder to improve the service quality, have a good service attitude towards the company employees and foreign guests, and try my best to satisfy them. Doing things quickly and efficiently and trying not to make mistakes are all my goals. In addition, I will strengthen etiquette knowledge and Mandarin learning to improve my comprehensive quality. Although I have some small defects, I believe that with my own efforts, I can create a good facade image for the front desk of our company.
Summary of probation work in front desk company 6. It has been two months since I joined your company as an administrative assistant. Although I have some relevant work experience before, many things are different from what I thought.
Two months passed quickly. In these two months, with the care and help of company leaders and colleagues, I have completed all the work and further improved my ideological consciousness.
The main projects in these two months are as follows:
1, professional knowledge, working ability, specific work.
The company's administrative assistant mainly assists the administrative manager in administrative work. I think administrative work is a trivial matter, and we have to face many trivial things every day, and these trivial things are essential. In a short time, I became familiar with the work, defined the procedure and direction of the work, improved my working ability, and formed a clear working idea in the specific work, so that I could carry out and complete the work smoothly.
In these two months, I have actively completed the following tasks in my resume with the goal of "doing my job better":
(1) Update and adjust electronic documents such as office details to facilitate their own work;
(2) Health management and implementation in the work area;
(3) Assist the administrative manager in the revision, release and distribution of all kinds of documents and notices, and put them into folders according to specific document categories for easy reference;
(4) Vehicle violation and vehicle management;
(5) Assist the administrative manager to do well the personnel work of the company: recruitment, entry procedures for new employees, distribution of goods and various arrangements; Classify and sort out the leave, resignation, work and other information of company personnel, so as to facilitate the reasonable arrangement of personnel and attendance at the end of the month;
(6) Conduct attendance statistics and announcements every week, and hand over employee attendance on time every month;
(7) Procurement and collection of office consumables and office and logistics supplies;
(8) Logistics management, staff dormitory monitoring, and regular replacement of blackboard newspapers;
(9) Seriously do other work assigned by the company leaders and administrative managers.
The work that needs to be studied and practiced is summarized as follows:
(1) Strengthen the management process learning of administrative management and have practical experience;
(2) Online personnel recruitment, screening and interview notice;
(3) Strengthening the literary foundation;
(4) Strengthen the ability requirements required by other companies.
2. Work attitude.
Seriously abide by labor discipline, make effective use of working hours, stick to your post, and ensure to finish the work on time.
3. Work quality, achievements, benefits and contributions.
Make a personal work plan before the start of the work, give priority to all the work in time, achieve the expected effect, complete the work with good quality and quantity, and have high work efficiency. At the same time, learn from the experience in the work, so as to continuously improve the work level and make due contributions to the work of the company and departments.
Summing up the two-month work, although some progress and achievements have been made, there are still some shortcomings in some aspects. For example, lack of administrative knowledge, lack of care in hygiene and cleaning, lack of supervision, lack of communication with colleagues, lack of feedback to employees, lack of detailed attendance statistics, and lack of initiative in doing things. Other work also has many shortcomings. All these need to be improved in the future work. In the future work, I will seriously study various policies and regulations and management skills, and strive to improve myself, hoping to make greater and more contributions to the development of the company.
During these two months of work and study, I also have some opinions and suggestions (familiar with my personal thoughts): (1) I suggest that the administrative department and the financial department should be clearly divided, and I suggest that the work belonging to the administrative department should be clearly separated from the details of the financial department, and the logistics management is chaotic. The management mode is similar to that without the administrative department before. (2) It is suggested to cancel the stipulation that employees are deducted from their wages for less than one year 1-2 months (the greater the pressure, the greater the flexibility), and it is suggested to determine the training expenses, stipulating that a part of the training expenses will be deducted from employees' wages every month within a few months, and will be returned after more than one year's service in this unit, and the training expenses of this unit will be regarded as compensation for less than one year. (3) It is suggested to increase employee welfare and piece work in the workshop. Although there is no ceiling, people's ability is limited. If you want to keep old employees, you must be willing to invest. In addition to the normal salary, you must also provide some welfare benefits. For example, for employees who have worked in this unit for one year and abide by discipline,% of the monthly salary paid to employees will be regarded as the old employee allowance. For more than three years, an enterprise in .................................................................................................................................. is like a golden pagoda, and its scale and stability depend on its employees.
Summary of probation work in front desk company 7 Dear leader:
Hello! I joined the company as a probationary employee on March 3rd, 20xx. Since I worked as a receptionist in the administrative department for two months, I have gradually adapted to the culture and atmosphere of the company and worked hard to study and develop in such a harsh environment. Thanks to the patient guidance and help of the department manager and colleagues, I became familiar with the work content of the front desk and the functions of various departments of the company in a short time, and made some progress in all aspects. Now I will summarize the work during this period as follows:
When I first arrived at the company, I served as the administrative front desk of the company. I carefully read the company's employee management manual, participated in the training of new employees, and learned the company's corporate culture, some staffing and job requirements in the whole company's operation, etiquette norms and workflow that employees should pay attention to in their work. Through these materials and training, I have a certain understanding of the company, but also learned the work norms that employees should have.
During my time as the administrative front desk of the company, I was mainly engaged in the following tasks: 1, answering incoming calls and transferring special calls for ideological reports; 2, receiving and sending faxes, letters and newspapers; 3, receiving visiting guests and notifying relevant departments; 4, keeping the front desk work area, reception room, tea room and conference room clean and orderly; 5, completing the affairs assigned by superiors and cooperating with and assisting the personnel department in recruitment. The completion of every job is a test of responsibility and working ability.
The work of administrative front desk is very complicated, and analytical thinking is also very important. I often need to judge my priorities. I feel that I haven't done enough in this respect. In the administration department, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders, humbly asking colleagues and leaders questions that I don't understand, and constantly improving myself, hoping that I can make contributions to the company. Here, I would like to thank the leaders and colleagues of the administrative department for their guidance and help in my entry, and for reminding and correcting my mistakes in my work. In the days to come, I will strive to improve the quality of service, work quickly and efficiently, and make no mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. Strive to satisfy every customer, strengthen etiquette knowledge learning, strengthen communication with all departments of the company, and strive to create a good front desk environment.
During these two months' work, I realized that it is very important to have a harmonious and progressive team. A positive company and leader is the driving force for employees to move forward. If the company gives me such an opportunity, I will cherish it and do my best for the development of the company. I hereby apply to become a regular employee, hoping to become a regular employee of the company. I implore the leaders to give me the opportunity to continue to exercise myself. I will do my job well with humility and full enthusiasm, and provide effective services for the normal development of office work. Looking forward to a bright future with the company, thank you!
It's been 8 hours since the probation period of the company was summarized. In a blink of an eye, I have been in the company for three months. During the three-month probation period, under the guidance of leaders and the cooperation of colleagues, I get along well with my colleagues and serve as the front desk of the company. During the three-month probation period, I not only learned the company's rules and regulations, but also learned the corporate culture. And have a deeper understanding of the front desk:
If you want to be a good receptionist, you must have an important understanding of the receptionist. This position not only reflects the image of the company; This is also the first impression of foreign customers on the company. Therefore, starting from welcoming guests at the front desk, a good start is half the battle. I feel that no matter which position or job, it is a part of the company's overall organizational structure, and it is for the company's overall goals. With the understanding of its importance, I further thought about how to do my work well.
The main purpose of the front desk is to receive guests, transfer calls, send and receive faxes, copy and register. You should also have a general understanding of people entering and leaving.
First, tidy up the items at the front desk at work, and check whether all electrical appliances are in good condition and whether the power supply is turned off.
Look at the memo of that day and see what else to do. The front desk lobby should always be clean and generous. Newspapers have to be sorted out every day. When there are not enough drinking buckets, please ask Mr. Luo to deliver water in time. When there are not enough items needed at the front desk, you should apply for purchase in time, such as paper towels and copy paper. When there are not enough brochures in the reception room and lobby, they should be supplemented in time. When the fax machine, copier and printer are out of ink, you should call Miss Zhao to add ink. If the items at the front desk are broken, such as curtains, call a mechanic to repair them; If there is something wrong with the telephone line, you should ask the telecommunications bureau for help. We must find a solution to any problem.
Second, when you receive a fax, you should pay attention to who the other party sent it to and ask about the contents of the fax to avoid receiving spam. When you receive the fax, you should give it to the relevant personnel in time and check whether the fax is complete.
If the other party is an automatic fax, you don't have to receive it. After sending the fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. Sending and receiving faxes and photocopies should be registered. If there is a letter, it should also be handed over to the relevant personnel in time.
Third, the front desk receives guests. To do this well, the most important thing is service attitude and service efficiency. When you see a visiting guest, you should immediately get up and say hello.
When visiting a guest for the first time, you should ask the other person's name clearly, find out who has something to do with it, and inform the relevant person in charge after knowing the purpose of the visitor. Among them, you should also know whether to leave the guests in the reception hall or reception room, or to lead them to the office and reception room of the person in charge. Smile at the guests, be patient and meticulous, and be kind and generous. After the guest is seated, pour the tea and inform the guest that the relevant person in charge has been notified. A moment, please. The reception room is air-conditioned in summer and open in winter. At the same time, the reception room has no odor and the air is smooth.
Fourth, transfer the phone, pay attention to polite language.
In the company's standard language: Hello! Foshan Bangpu Company! Then ask what's the matter, ask who the other party is looking for, what's your name, and transfer it to the relevant personnel after understanding the situation. Familiar with the office phone number of employees in the company. If the caller is advertising, selling or networking, these calls have nothing to do with the company and will be rejected. If someone is looking for Mr. Li, pay attention to whether the other party is really looking for Mr. Li for the company's business; If you can't judge, you can transfer it to Zhu Ying. Find out the telephone numbers of leaders such as Assistant Li and Manager Yu. The telephone number of the leader should also be clearly remembered, and the leader can greet him cordially when he sees the phone.
The prospect of a three-month probation period may be smaller; There is also less content. However, I also have shortcomings. If I don't have enough concentration, I will be confused. I hope I can work harder and harder in the future. Do more for the company.
In this year's competition, I will constantly improve my image, quality and efficiency. And sense of responsibility
(1) Strive to improve the service quality, handle affairs quickly, with high efficiency and without making mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.
(2) Strengthen the study of etiquette knowledge. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc. You can also take a class like Mei, and the knowledge is very practical. After class, people will be more confident and have more temperament.
(3) Strengthen communication with all departments of the company. Knowing the development of the company and the contents of various departments, with these knowledge reserves, on the one hand, we can answer customers' questions in time and accurately and transfer calls accurately. If you know that there is no one in a certain department, you will remind the caller, briefly explain when there may be someone, or briefly answer the questions that the customer can do, and seize the appropriate opportunity to promote the company.