Provide detailed data analysis and information tracking for each commodity. Specifically, it includes commodity overview, core tips, trade overview, import and export inspection and quarantine supervision and management, epidemic situation, toxic and harmful substances limit, typical cases, supply and demand information, expert online, early warning information, data analysis, etc. The main contents of the core tips are the latest trade trends, quality trends, anti-dumping trends, technical regulations and measures, epidemic situation, prices and market trends that have a great impact on China's import and export commodities, which can guide import and export enterprises to make market decision analysis and business strategic planning more effectively. 1, telephone call center
On the call center platform built by the world's advanced technology, the service team composed of dozens of professional service personnel and hundreds of inspection and quarantine experts will provide customers with all-round, three-dimensional and proactive services to ensure that customers' problems can be solved quickly and enjoy the best service experience.
● National unified customer service number, which can be easily dialed no matter where the enterprise is;
● Advanced service platform and sufficient service personnel to ensure that customers' calls can be answered in the first time and provide customers with the fastest way to solve problems;
● One-stop service, any business problems of inspection and quarantine can be solved by this phone, eliminating the trouble of "contacting different departments for different problems";
● Professional service personnel and huge expert support team ensure that customers' problems can be solved in the shortest time;
● For each customer, there will be dedicated service personnel to provide full service tracking and report the progress of problem handling to the customer at any time until the customer provides the best solution;
The huge customer database can record the unique needs of customers in this situation, so that the service center can fully understand customer habits, help customers provide various suggestions at the appropriate time, and let customers get more personalized service.
2. Internet interactive system
Use online question and answer system, online video conference, expert fixed-point consultation and other business models to solve practical problems in inspection and quarantine business for enterprise users. The system will provide consultation on the specific contents of relevant policies and regulations such as inspection and quarantine in the form of knowledge base and search engine, helping enterprises to accurately grasp policies and regulations and avoid business risks; Provide inspection and quarantine and other related business process guidance, answer questions, guide enterprises to correctly handle related businesses and improve business efficiency; Recommend suitable agency services for enterprises in need (such as customs declaration and inspection agents, logistics freight forwarding companies, etc.). ).
At the same time, the system will also provide a communication platform, so that enterprises can communicate effectively and achieve mutual benefit and win-win results.
More importantly, the system data will be interoperable in the two supporting systems, so that enterprise users can conveniently realize the summary query of telephone consultation and network consultation, thus reducing the risks in business processes. The distance education and training system for import and export inspection and quarantine business is a training platform for import and export business, especially inspection and quarantine business. The platform will realize all-round electronic teaching and training of foreign trade through advanced E-learning network learning system, network simulation examination system and online communication system. At the same time, we have learning resources such as lecture notes, videos, audio courseware and e-learning CDs provided by a stable and professional team of experts, and provide targeted and authoritative training services for enterprises and foreign trade personnel in the form of regular centralized training through real-time counseling.
The content of our training service platform will involve foreign trade professional qualification training (such as customs declaration, customs declaration, etc.). ) and job skills training (such as international business engineers, logistics engineers, etc. ); Provide training in policies, procedures and operation methods for businesses that need special approval and filing according to relevant laws and regulations (such as used mechanical and electrical equipment and renewable resources). ), and provide training on the interpretation of the latest import and export-related policies and regulations, the analysis of domestic and international market environment changes, and industry research and analysis. The quality credit system of export enterprises in China is a comprehensive quality credit evaluation system, which comprehensively inspects product production, export quality and enterprise credit according to the Provisions on Quality Credit Evaluation of Export Enterprises in China issued by the General Administration of Quality Supervision, Inspection and Quarantine and combined with the enterprise credit evaluation mechanism.
This system is truly professional and authoritative. The overseas credit exhibition hall established with the support of this system will fully display China's outstanding export enterprises and domestic high-quality brands through various forms such as quality credit system and high-quality products.
We will make use of our own advantages to provide high-quality and efficient publicity and promotion activities for outstanding enterprises in the system through the cooperation and promotion of embassies in China, commercial counsellors' offices abroad, relevant overseas institutions, major domestic B2B websites and search engines, and through online and offline channels. At the same time, it will also provide enterprises with satisfactory international trade supporting services in the service content of the website.
Let "Made in China" become the real quality assurance!