1. What is the definition of false delivery? False delivery means that the logistics information corresponding to the order logistics number uploaded by the merchant to the background is obviously abnormal, including but not limited to: 1) The order logistics number uploaded by the merchant has abnormal and duplicate logistics information in the corresponding logistics company official website; 2) The logistics trajectory corresponding to the order logistics number uploaded by the merchant is inconsistent with the receiving address displayed in the consumer order; 3) Within 24 hours after the merchant uploads the order logistics number, the logistics number has no logistics information in the corresponding logistics company official website; 4) The order logistics number uploaded by the merchant has no subsequent logistics information update within 24 hours after the first logistics information of the corresponding logistics company official website appears; 5) The logistics information of other orders is abnormal, the logistics order number is abnormal, or the consumer does not actually receive the purchased goods within a reasonable time after the delivery of the goods by the merchant. Tips: What is the difference between delivery timeout and "package timeout" in false delivery?