What do you mean, the express delivery industry has made great progress, and many express deliveries can be delivered to your door. China's "Provisional Regulations on Express Delivery" stipulates that couriers should deliver goods to your door. Let's take a look at what Jingdong Express means by home delivery.
What does the delivery of Jingdong Express mean? 1JD.COM door-to-door delivery means door-to-door. Home delivery is a delivery service provided by Jingdong Express. Within the service scope promised by Jingdong Express, JD.COM delivery personnel will deliver the goods to the delivery address filled in when you place an order, so as to realize door-to-door service, and the recipient or the agent designated by the recipient will personally sign for it.
Jingdong Express provides door-to-door service, 365 days a year. Standard pricing is adopted, and the standard operation process is the fastest for shipment, transit and delivery. 365 days a year, all-weather service regardless of holidays, and the domestic network covers all provinces, cities, districts and counties in the country. Therefore, the door-to-door delivery of Jingdong Express is a part of the express service and the obligation of the courier.
How to send it by express?
Jingdong Logistics is committed to reducing the cost of socialized logistics and is committed to becoming the infrastructure of socialized supply chain. Based on short-chain supply, create efficient, accurate and agile logistics services; Through technological innovation, realize an all-round and intelligent logistics system; Join hands with partners, industries and society to build a * * * logistics ecosystem.
Jingdong Logistics provides businesses with all-round logistics products and services such as forward and reverse integrated supply chain solutions such as warehousing, transportation, distribution, customer service and after-sales, express delivery, express delivery, bulky items, cold chain, cross-border, customer service and after-sales, as well as logistics technology products such as logistics cloud, logistics technology, logistics data and cloud warehouse. JD.COM is an enterprise with six logistics networks: small and medium-sized pieces, large pieces, cold chain, B2B, cross-border and crowdsourcing.
If consumers buy goods in self-operated shopping malls in JD.COM, the delivery time is generally within 24 hours, and the time to get the goods is generally within three days. If it is a third-party merchant, the delivery time is determined by the courier partner. JD.COM is a very large professional online shopping platform. If the buyer has doubts about the logistics delivery time, it is recommended to consult the merchant in advance before shopping.
What does the delivery of Jingdong Express mean? What if JD.COM doesn't deliver the goods to your door?
1. If the seller promises to deliver the goods to the door when shopping, and the courier is unwilling to deliver the goods to the door. In this case, we can contact the seller directly, and the seller and the courier will communicate about the delivery.
2, because the courier is too big or too heavy, the courier is unwilling to deliver the goods to the door. In this case, we can complain to Jingdong Express, and the customer service staff of the express company will communicate with the courier. The complaint method is as follows:
(1) jingdong express consultation and complaint telephone number: 4006229068 to 9# (working hours: 9: 00-21:00);
(2) Online consultation and complaint portal (choose one): JD.COM Canghai Business Party; Qinglong system (merchant self-service system) merchant end; Jingdong Logistics official website Home Page; Merchant shop side; JD.COM Merchants Edition;
(3) The feedback email address of 3)JD.COM platform is :feedback@jd.com;
(4) The general manager of Jingdong Logistics Open Department upgraded the complaint email address :VOB-Tangwei@jd.com;
3. There are express cabinets in the community. Now many communities have express cabinets. For the sake of efficiency, some small pieces are delivered directly in the courier cabinet without contacting the recipient. You can take it off yourself if you have time, because it's not far. Convenient for others, convenient for yourself. If you really don't have time, you can contact the courier and ask him to deliver it to your home after receiving the short message from the courier platform.
4. The property doesn't let the courier company enter the community to deliver the pieces. Some residential properties don't let the express company's cars in, or the express company's cars have to charge parking fees. In this case, you can come to the door of the community to fight for it yourself, or you can call and communicate with the property.
5. It is inconvenient to pick up the goods at the outlets. Many office workers choose express delivery when it is inconvenient to receive goods or the address is unclear. You can pick up the express at your convenience. If it is too big or too heavy to carry, you can talk to the person in charge of the collection point and ask them to take it home for you.
So if we don't deliver the goods to your door, we can handle it according to the situation. If there is no other reason, the courier is unwilling to deliver the goods to the door. We can complain, but couriers usually deliver goods to your door. This is their job!
What does Jingdong Express mean by home delivery? Does Jingdong Express have to pick it up in person?
Usually pick it up in person, and the courier will send it to you. In other cases, for example, if it is inconvenient for you, you can ask someone else to pick it up for you, or you can ask a courier to deliver it to a nearby collection point, and then you can pick it up yourself. China self-operated e-commerce enterprise was founded by Liu, Chairman and CEO of the Group. Its subsidiaries include JD.COM Mall, JD Finance, Paipai.com, JD Smart, O2O and overseas business department.
According to the official customer service, the working hours of national express delivery are 8:00-2 1:00 (Monday to Sunday), and some stations complete delivery at 6-7 pm, but some stations complete delivery before 8 pm. The delivery time of each station is different, so it is necessary to communicate with local business outlets or delivery couriers. The following is the current delivery time of express delivery related services, for reference only:
1, 2 1 1 Time limit: nationwide 125 districts and counties provide this service. The content is: 165438+ current bills submitted before 0: 00 am (Tianjin, Shenzhen and Hangzhou require 65438+ 0: 00 am) will be delivered on the same day > 165438+ spot orders submitted before 0:00 pm (from the time after delivery) the next day/kloc-.
2. Arrive the next day: 347 districts and counties across the country provide this service. The content is the spot bill submitted before 16: 00 pm (some cities 18:00 pm and 23:00 pm) and delivered to the city the next day.
3. Evening delivery: You can enjoy door-to-door delivery service at night within the scope of self-operated delivery in five major cities: North, Shanghai, Wuhan, Chengdu and Guangzhou. The delivery service time is 19: 00-22: 00. Check "Delivery only at night" when placing an order, and delivery will not be arranged during the day.
4. Advance delivery: a new self-operated delivery method, which promises to make every effort to deliver the goods within a selected time period, but cannot guarantee delivery at a specific time point, such as 8: 00, 8: 15, etc. Secondly, more remote districts and counties will distribute parcels through cooperative logistics, such as postal services and China Railway.