Before you know it, the year will be over. Looking back on this extraordinary year, there were laughter, tears, growth and shortcomings. It is better to make a summary to analyze and learn from past work. In order to spare you the headache of year-end summary, the following is my personal annual work summary of 202 1 hospital general office (generally 5 articles), which is for your reference only and I hope it will help you.
Annual work summary 1, personal in the general office of the hospital, engaged in office work for one year. Under the care and guidance of hospital leaders and department directors, with the cooperation of functional departments at all levels, adhering to the fine tradition of the General Office, and in line with the principle of serving leaders, clinical frontline and patients, we earnestly perform our duties.
First, upload the opinions of the masses in a timely manner, release the leadership intentions, and properly handle telephone calls, consulting services, complaints and reports. , and carefully recorded.
The second is to revise and improve hospital rules and regulations, job responsibilities and other relevant regulations to ensure that all work is orderly and institutionalized.
Third, do a good job in the reception of the hospital, coordinate the work contact with relevant departments according to the working procedures, and feedback information to the superior leaders in time.
Four, do a good job of document processing, sign and circulate letters, send all kinds of letters, all kinds of documents are properly kept, there is no leakage and loss.
Carefully record the daily work log of the office.
Although I have made some achievements in practical work, I am also aware of my own shortcomings:
First, due to the nature of the work, involving all kinds of complicated work and extensive knowledge needs, I feel deeply inadequate about it.
Second, the degree of ideological emancipation is not enough, and the ability of organization and communication is still slightly lacking, which is still a certain gap compared with experienced colleagues.
Third, we are not bold enough in our work. We should change our working methods in the process of continuous learning and constantly innovate and improve.
Fourth, because I am still young, I lack strong management and courage in my work.
In my future work, I will conscientiously sum up my experience, overcome my shortcomings and strive to do better.
In the future work, we should do the following:
First, strengthen study and constantly improve political level and professional quality. Actively participate in all kinds of study organized by the hospital, carefully record study notes, pay attention to constantly improve their own political literacy and ideological and moral quality, constantly update their knowledge, expand their knowledge fields, improve their ability to handle affairs, deal with and coordinate problems, and cooperate with leaders to complete all stages of work.
Second, based on the principle of seeking truth from facts, be a good assistant who gives orders from superiors, reports to subordinates and leads well.
Third, constantly improve the level of personal service, meet new challenges with a brand-new look and a more proactive attitude, play a greater role in the post, and achieve greater progress and better results.
Personal annual work summary, hospital office, two leaders and teachers,
I served as the director of the hospital administrative office in February of xxxx. Over the past year, with the correct leadership of hospital leaders and the support of brother departments, I have performed my duties conscientiously and dutifully, leading general practitioners to carry out their work in a down-to-earth manner. The work summary and report are as follows:
First, the ideological and political stance is firm. Consciously abide by the rules and regulations of the hospital, stand firm and always maintain a high degree of consistency with the party Committee. Have the spirit of unity and cooperation and a strong sense of professionalism and responsibility. Can talk about politics, have knowledge, be upright, have a solid style, and be fair and upright. In the work, always put the hospital's interests first, take care of the overall situation, and ensure the smooth implementation of government decrees.
Second, the level of leadership and management.
Familiar with and master the relevant national health policies, laws and regulations, actively learn the corresponding management knowledge, and apply it to practical work, often go deep into clinical front-line departments, master first-hand information, actively make suggestions for hospital development, and be a good staff assistant of leaders. Being able to straighten out the position, cooperate with the leaders to do a good job, adhere to the principle of "no offside in place, no division of labor", and adhere to two points, that is, major issues should be reported, and minor issues should not be shirked. For major events with strong policies, report more and ask for instructions. As for some routine work, we are duty-bound and will never shirk it. At work, I dare to put forward my own opinions and suggestions. The office is different from the clinical medicine department, so it can't directly produce benefits. However, through the management, supervision and service of front-line departments, it can also contribute to the development of hospitals, and formulate corresponding system regulations for management and other links, which not only saves expenses for hospitals, but also provides satisfactory quality services for departments.
Third, the department construction and development
As the hub of hospital communication, coordination and contact with all parties, the functions and functions of hospital office are very special and important, and a lot of work needs the cooperation and coordination of relevant departments to be completed. In the cooperation with brother departments, we should put ourselves in a correct position and be willing to be a ladder, so as to win the support and cooperation of brother departments for our work and create a relaxed and harmonious working environment. Over the past year, our office has successfully completed various tasks.
First, do a good job in the construction of executive power and the implementation and supervision of hospital rules and regulations. Actively cooperate with the competent department to supervise and inspect the various systems formulated by the hospital, supervise the implementation, check the completion of the implementation, and ensure the smooth development of the hospital work.
The second is to complete the drafting, document processing, medical statistics and summary of hospital documents. Provide true and complete statistical data for leaders. Do a good job in all kinds of archives management in hospitals, standardize procedures and initially standardize archives management.
The third is to do a good job in hospital reception services.
Fourth, with the support and help of leaders, the writing and revision of hospital internal management measures have been started, and most of the text entry work has been basically completed.
Fifth, work closely with comrades in relevant departments to do a good job in hospital publicity. In the writing of publicity materials, the production of hospital advertisements, the release of TV advertisements, etc. I tried my best to exert my energy and successfully completed various publicity tasks.
Sixth, give full play to the service function and strive to be the staff assistant of the leaders. Do a good job in issuing orders and reporting information, actively collect relevant information, conduct investigation and analysis, provide reference for leaders' decision-making, and assist leaders in handling daily affairs.
Four, professional and technical ability and level
I have innovative spirit and certain organization and coordination ability, dare to try in my work, and have accumulated some practical experience in daily office management.
5. Have a strong sense of professionalism and responsibility, dedication and work commitment. Abide by the hospital's disciplinary regulations against commercial bribery, be honest and self-disciplined, strengthen medical ethics, and resolutely resist unhealthy practices in the industry. In participating in economic activities, we should firmly build a moral bottom line and adhere to justice.
Sixth, carry out the hospital's "people-oriented" management concept, implement humanized management for employees, often exchange opinions with department members, listen carefully to suggestions and opinions on work, and constantly improve their work. The members of the department have a harmonious relationship, mutual cooperation, mutual support, unity and cooperation, and successfully completed various tasks.
Seven, the shortcomings and problems:
First, when dealing with major issues, we are not bold and decisive enough.
Second, the working method is simple, and there is not enough concern for the life of department personnel.
Third, the internal management system of the office is not perfect. Some rules and regulations are a mere formality, lacking inspection and implementation.
Eight, after taking office goals and work plan
The above problems or shortcomings are also the direction I will try to overcome in the future. In my future work, I will pay attention to five roles:
First, give full play to the role of staff assistants in scientific decision-making; Actively learn new methods and theories of hospital management to provide information for leaders' decision-making.
Second, in mastering the work dynamics of the whole hospital, further play a comprehensive reflection role; Actively enter clinical and medical departments, master first-hand information, and provide first-class services for clinical medical departments.
Third, in improving work efficiency, further play a good coordinating role; On the basis of inspection and supervision, do a good job in the service of clinical medical departments, do a good job in safety, and ensure the smooth progress of front-line work.
Fourth, in establishing the image of the hospital, play a good role of window demonstration. For window units such as offices, it is especially necessary to do a good job in marketing and publicity boards of hospitals. Contribute to the image building of the hospital.
Presenter:
Xx，xx，XX，XX
The annual work summary of the general office of the hospital is a crucial year in the development history of our hospital. Under the correct leadership of the hospital leaders, the hospital office closely focused on the central work of medical reform and grade creation in general hospitals, conscientiously fulfilled various rules and regulations according to the requirements of office duties, adhered to the principle of "serving leaders, colleagues and patients", constantly innovated and worked hard, and successfully completed various tasks. The work in the past year is briefly summarized as follows:
First, strengthen the management of documents, and conscientiously do a good job in sending, receiving, transmitting and implementing documents. Through learning, we further strengthened the standardization of document writing and printing, strengthened the timeliness of document processing, conscientiously implemented and strictly supervised, and better conveyed the instructions and regulations of superiors and the decisions and resolutions of the hospital. We have made records of receipt, delivery, transmission and approval, and successfully completed the work of uploading and distributing in the office.
Second, do a good job in meeting arrangements and services, including hospital leadership meetings, hospital affairs meetings, hospital middle-level cadres regular meetings and various special office meetings. Notify in time through the telephone network, record the meeting in detail, conscientiously implement the meeting resolutions, and feedback the implementation to the leaders in time. In addition, he is also responsible for overall duty scheduling and coordination. Better complete the reception of leaders at all levels and leaders of brother units to visit the hospital.
Third, strengthen information publicity. Over the past year, the hospital office has taken the lead, and various departments of the hospital have co-organized multi-phase hospitals. Each issue has a theme article, which shows the working trends of the hospital and the good mental outlook of the staff to the outside world in time, making hospital information a window and business card for the hospital to publicize the hospital work. At the same time, we will carry out the construction of hospital culture, set up special publicity panels for all departments in the hospital, and promote the outside world to know more about all departments in our hospital.
Fourth, gradually strengthen administrative management. According to the requirements of grade hospital evaluation and hospital leaders, all kinds of administrative systems and job responsibilities of hospitals are revised, and the attendance system and administrative supervision system are strictly implemented at ordinary times. Actively participate in the work discipline inspection, and resolutely implement the decisions of the leaders of the hospital in accordance with the regulations on the problems investigated.
Five, actively cooperate with other departments, completed the work well. The office has always adhered to the work style that our tasks are resolutely completed, and we spare no effort to actively complete the tasks that need our cooperation. For example, actively cooperate with medical education departments and nursing departments to carry out various related business training; Cooperate with all departments of the hospital to complete the general ledger sorting work; Actively cooperate with relevant departments to prepare for professional inspection and evaluation.
Six, in the completion of daily work at the same time, actively start the preparation of grade hospital re-evaluation ledger data. Establishing grade hospitals is the top priority of our hospital this year. We actively study standards, strengthen communication with brother departments, work overtime, bravely shoulder heavy burdens in rating and make careful preparations. The work done by the Office of Traditional Chinese Medicine Hospital in165438+1October 28th and 29th was recognized and affirmed by the management team experts.
In the case of a serious shortage of staff in the hospital office, we have several jobs (hospital office and personnel), and we have to work overtime to ensure the quality and quantity in some jobs with tight time and heavy tasks. In addition, office staff should do a good job in the management and use of hospital seals, so as to achieve strict management and correct use. Notify the superior by telephone and convey it in time to ensure the smooth flow of the superior government orders in our hospital.
Some achievements have been made in the work in the past year, but we should constantly improve our sense of service, overall situation, economy and responsibility, go all out, strive to complete all the work next year with full enthusiasm and high mental state, and strive to improve the window image of the department and make contributions to the reform and development of the hospital.
Summary of annual work 4. The general office of the hospital has learned a lot, thought a lot and gained a lot in the past year. Before summing up my 20xx years of work, let me talk about my three feelings about office work.
First, office work is like "a stitch in a thread", which is tedious and hectic, and it faces all kinds of complicated affairs almost every day.
Second, there is no small matter in office work, from assisting decision-making to answering the phone. Every move reflects the level of the office and represents the image of the hospital (center).
Third, the core of office work is service, and service must pay attention to details. Grasp the discretion in the work, consider all aspects of the relationship, careful and meticulous.
With the above feelings, I also realized the shortcomings in my work. Therefore, I sincerely thank all the leaders and comrades for their understanding, concern, understanding and support for the office work.
The work report is as follows:
I. Review of Work in 20xx
(a) clear responsibilities, Qi Xin work together to do a good job in the office.
Our hospital (center) has designated 20xx as the year of quality service, and the office has always been a banner of various institutions. This is a concentrated expression of its image, special status and role, which shows that all the work of the office should be ahead, and it also determines that the office staff should "make it difficult for anyone to work, bear the burden that others can't bear, and pick the burden that others can't bear". To this end, according to everyone's characteristics and expertise, starting with the establishment and improvement of various working procedures, standards and norms, we formulated the "Post Responsibility System for Office Personnel", which clarified the division of labor among office personnel, strengthened the responsibilities and rights, basically achieved that everyone is in charge of everything, and all office work has been improved qualitatively and quantitatively.
(2) Focus on the overall situation and strive for service coordination.
Serving well is the bounden duty of office work. Service and coordination is a basic content of office work and an important index to measure the level of office work. Therefore, in the work, our office staff strive to answer every phone call, notify every meeting, write every material, implement every instruction, handle urgent matters, do special things, be responsive, implement everything, and constantly improve the coordination service level of the office.
(3) Work hard to complete all tasks.
In 20xx, the office assisted the institute (center) to organize and carry out nine thematic activities, such as "year of quality service", "establishment of civilized units", "construction of grass-roots party organizations", "construction of anti-corruption bases", "striving for excellence", "establishment of sanitary cities", "acceptance of basic geographic information platforms" and "performance appraisal", and wrote 78 written materials and issued financial bills in 2000.
Second, the working ideas for 20xx years
(1) Be a caring person.
The first is the service leader. It has always been the focus of the office work to provide quality services for the leading bodies of the hospital (center) and give full play to the role of staff assistants.
The second is to serve each team (department) room. Always adhere to the principle of "more communication, more exchanges and more reports" and do a good job in logistics support such as wages and benefits, office supplies, instrument management, sanitation and cleaning.
(2) Be a conscientious person.
Office affairs are numerous and miscellaneous. How to ensure the efficient operation of the office in the case of increasing tasks urgently needs to improve the working ability and level of existing personnel. All members of the office will further strengthen their study, strive to be "strong" politically, "precise" professionally, "practical" in style, and work conscientiously and meticulously to provide good and thoughtful services for leaders and departments (teams).
(3) Be a good person in charge
Firmly establish the concept of quality service and enhance the sense of responsibility and efficiency in implementation. By optimizing the system and process of writing, meeting and handling affairs, an efficient working mechanism is formed. Through the central coordination of the office, ensure that the leaders' decisions and instructions are put in place and promote the effective implementation of all work in the hospital (center).
Presenter: xxxx
Xx，xx，XX，XX
Summary of the annual work, the general office of the hospital, under the leadership of the president and the leaders in charge, with the support and help of various departments, thoroughly studied the spirit of relevant meetings and documents. The office closely revolves around the work center of the hospital, and has made some achievements in participating in hospital affairs, managing affairs and improving services, and played the role of office staff assistant, coordinating services and supervising logistics. Looking back on the whole year, we mainly did the following work:
1, complete the drafting and printing of hospital work plan, various instructions, reports and other documents, and complete various matters assigned by the leaders.
2, conscientiously do a good job in the management and use of hospital seals, so as to achieve strict management and correct use.
3. The sending, receiving and delivery of confidential documents can be circulated and saved in time, and there is no loss or leakage of documents. All kinds of documents and report materials issued by superiors are presented to the leaders at the first time and distributed to relevant departments.
4, assist the leaders in charge to do a good job in democratic appraisal style construction, spiritual civilization construction, hospital affairs publicity, comprehensive management, production safety, safe hospital, family planning and other work.
5. Do a good job in complaint handling reception and patient satisfaction survey.
6, according to the requirements of the health department at a higher level to carry out the standardization of hospital affairs.
7, in accordance with the requirements of the county comprehensive management committee, complete the comprehensive management and rectification work.
8, adjust the labor discipline inspection team members, to further strengthen the work of labor discipline inspection.
9. Organize regular meetings of department heads and various video conferences.
10, complete the distribution and subscription of newspapers, magazines and various books and letters.
1 1, and do a good job in job title evaluation and post appointment.
12, completes the personnel and salary procedures and attendance.
The biggest laws of office work are "irregularity" and "involuntary". It's not vigorous, but it's busy. Office workers always keep in mind that responsibility is the first element of work. Responsibility is the core of professional quality. Once you set foot on any post, you choose a responsibility and a mission. Take the responsibility given by the post, complete all the work on time with good quality and quantity, and be responsible for the completed work. The office always practices the working concept of "serving the leaders, departments and employees well". Talk about style in small matters, talk about principles in big matters, never engage in unprincipled disputes, help each other and understand each other in work, and have strong work cohesion and combat effectiveness.
The achievements of the office are mainly due to the support, help and cooperation of leaders and brother departments, and the joint efforts of office members. At the same time, we are also clearly aware that there are many problems and deficiencies in our work, and there is still a big gap between our service awareness and service level and the requirements of leaders and comrades. In the future, we will continue to study hard and work diligently to do our job well for the overall development and construction of the hospital.
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