Two, opinions and suggestions on the city's reform and opening up, economic construction, urban construction and management;
Three, labor security, medical services, education, safety and other social life needs to be solved by the government;
4. The needs that need to be solved by the government in the production, operation and development environment of enterprises;
5. Criticism and complaints against government departments and their staff;
Information on setting up a service hotline:
Nanjing government service hotline "Media Studio" was formally established. Xinhua Newspaper Media Group "Minsheng Hui", Nanjing Daily and other four Nanjing media officially settled in, and signed an agreement with the Nanjing municipal government service hotline to cooperate in news and public opinion supervision, research and application of government data, and production and release of public opinion products.
Since the opening of "12345" government hotline in Nanjing on 20 10, it has handled more than 6.9 million people's livelihood appeals, with an annual handling capacity of about 1.2 million. The service quality and credibility of the hotline have been fully recognized by the general public. "Behind the data is public opinion." The person in charge of the Nanjing Municipal Affairs Office said that the establishment of the media studio is to better solve problems for the citizens and improve people's satisfaction with the help of the media's public opinion supervision. At the same time, I also hope to use a large number of social conditions and public opinion information data accumulated on the platform of "12345" for years, tap the public opinion behind the massive data, and produce a series of related products for graduate students, so as to improve the government's ability to solve people's livelihood problems and the government's management service level, and provide reference for decision-making.
Extended data:
12345 citizen service hotline is based on too many citizen government service hotlines. In order to make it easier for citizens to remember, all provinces and cities in China take the service hotline to connect to 12345, and then transfer it through 12345 hotline center according to the specific situation.
Working mechanism
The public service hotline implements the working mechanism of "external No.1 service, centralized acceptance, classified disposal, unified coordination, linkage of all parties, and limited time handling". After the citizens call the "12345" hotline, the call center hotline receptionist will answer the phone first. After answering the calls of the masses, the hotline receptionist will directly answer the consulting questions that can be answered directly according to the information in the knowledge base, and transfer the consulting questions that cannot be answered directly, as well as help, complaints and suggestions, to the relevant districts, counties and departments for handling in time. Relevant districts, counties and departments shall promptly and properly handle incoming calls and reply to the public, and at the same time feed back the processing results to the public service hotline.
References:
Nanjing government service hotline set up a "media studio"-Xinhua Daily? 12345- Baidu Encyclopedia