Pay attention to the large font space. I hope everyone will read it patiently and pay attention to other parts of the eyes.
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Be sure to explain the customer's problems in detail, and draw inferences from one another. Speak tactfully, think more about customers and know more about their needs. Only by knowing the customer's needs well can we seize the customer and promote the transaction.
Give a chestnut
For example, if a customer wants to buy my shoe changing stool (a shoe cabinet on which shoes can be changed and stored), I will first ask what style, size and color I want, and then ask the customer if there are any other requirements for the shoe cabinet, such as the color of the cushion, the bearing capacity of the shoe cabinet and so on.
After understanding the basic problems, tell customers something they don't know, such as materials and smells. Finally, it is suggested to customers where the shoe cabinets can be stored, which is both space-saving and beautiful.
To put it bluntly, try to turn the advantages of your product into a problem and throw it to the customer, and then give the customer an answer, that is, let the customer have a perfect image and a certain position in his heart.
If the customer says, go to another home or don't reply to the message, don't worry, because you said a lot above, the customer needs some time to digest what you said and need to make a comparison with other products. After about ten minutes, you can say to the customer, "Now the manufacturer has a special price, so it's a good deal to buy it now!" Let's talk again when it's attractive.
Finally, if the customer decides not to buy now, then add, "It doesn't matter whether you buy it or not, you can also make a comparison. If you don't understand or understand anything, you can come to me at any time and I will answer it for you. " And other similar words for the sake of customers.
Don't think these words are hypocritical or false, because they will leave a good impression on customers. Having a good impression for the first time is of great help to future transactions, so it is necessary to say these words.
For some customers who bargain, this method can be used by everyone, and the effect is still good.
Step one:
Sorry, the price is already very low. Our factory will clear the warehouse. Others can't be lower than us, but higher than us, because the material cost is there! The quality must be guaranteed.
Step two:
I'm sorry that we have cleared the warehouse at a loss. Now business is bad, so we have to clear the warehouse at a loss. Since you asked about the discount, please give me a few pieces. Thanks for understanding, small business! Don't think about making much money yet, let's make a deal first.
In this way, customers also think that you really can't be less, and even if they see that other prices are low, they may buy you.
Customers who want it are not considered and earn less. If customers are hesitant, they will probably not buy it.
One more thing, when chatting, be sure to ask the buyer's address clearly, so as to know whether the parcel is free of postage and whether it can be delivered.
Otherwise, if we talk for a long time and can't send the address or send it to a remote place, it will be a waste of time.
What customers want is not in the goods you put on the shelves.
You need to find it temporarily. At this time, delay first, so that we can find the source of goods. You can reply like this first:
Do you want that? I'll ask the factory. I haven't had time to put some things on the shelves yet. Recently, manufacturers have good things with high practicality and favorable prices, and so on. If it really doesn't work, tell the truth that there is no such product. )
The guest asks you that you are not online, so you can reply to him later. He ignored you. We can take the initiative to attack this kind, because all the customers who come to consult are interested.
At this time, if you reply to him and ignore him, you can take the initiative to find him several times, such as: hello, which one do you need or what color do you like? The purpose is to get customers to reply information and facilitate the transaction.
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Finally, there must be a desire to make money, and desire is the motivation. Let's go